Summary
Overview
Work History
Education
Skills
Timeline
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LESTER MAYERS

Retail anagement
Florence,SC

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

21
21
years of professional experience

Work History

Manager-Logistics

Harbor Freight Tools USA
07.2017 - Current
  • Uses data to set priorities and translate goals into actions plans.
  • Manages internal and external communication.
  • Manage payroll and expenses.
  • Ensure execution, education and understanding of all Standard Operating Procedures.
  • Model helpful customer experience.
  • Ensure consistent and appropriate level of safety both in staff behavior and in facility maintenance.
  • Responsible for opening and closing store completing morning and nightly paperwork to include deposits.
  • Commitment to continued learning and self-development.
  • Onboard and train new hires
  • Responsible for growth and development of Logistics team
  • Write and deliver performance reviews.
  • Maintained professional, organized, and safe environment for employees and patrons
  • Accomplished multiple tasks within established timeframes
  • Established team priorities, maintained schedules and monitored performance
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Store Manager

Harbor Freight Tools USA
07.2012 - 07.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintain safe, clean and organized store.
  • Subject matter expert in all operational processes.
  • Building high performance teams - Acquired and retained the right talent.
  • Problem solving - Is solution oriented, sees problems as opportunity.
  • Drive for results
  • Drove store to achieve sales in excess of $7,000,000.00 beating stores planned budget.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.

Assistant Store Manager

Harbor Freight Tools USA
09.2008 - 07.2012
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Performed weekly Cycle Counts.
  • Oversaw the team that processed incoming trucks.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Assistant Store Manager

The Home Depot Inc
04.2002 - 08.2008
  • Managed opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Direct responsibility for between 30-100 associates

Education

High School Diploma -

Thomas A. Edison Career And Technical Academy
Elizabeth, NJ

Skills

  • Warehouse Operations
  • Daily Operations Management
  • Time Management
  • Mentoring
  • Sales Activities
  • Inventory Management
  • Staff Training
  • Customer Service
  • Store Opening and Closing Procedures
  • Order Supplies
  • Accurate Cash Handling
  • Team Leadership
  • Staff Management
  • Employee Motivation
  • Merchandising

Timeline

Manager-Logistics

Harbor Freight Tools USA
07.2017 - Current

Store Manager

Harbor Freight Tools USA
07.2012 - 07.2017

Assistant Store Manager

Harbor Freight Tools USA
09.2008 - 07.2012

Assistant Store Manager

The Home Depot Inc
04.2002 - 08.2008

High School Diploma -

Thomas A. Edison Career And Technical Academy

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LESTER MAYERSRetail anagement