Lester Mendez
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Skilled at time management, problem solving, and customer relations. Passionate about Networking, and currently working on achieving a CCNA. Fluent in both Spanish and English.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server / Lead Server / Manager
Taqueria27
09.2017 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server / Server Trainer
BBRG Restaurant Group
04.2013 - 09.2017
- Analyzed and evaluated training effectiveness and program outcomes
- Designed and delivered web-based, self-directed learning materials
- Conducted monthly meetings with servers to review procedures and improve service
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Host
Blue Iguana
10.2017 - 12.2017
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift
- Maintained balanced cash drawer with correct money values and accurate documentation
- Contributed to team success through effective communication and cooperation with coworkers and management
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Host and Server
Mimi's Cafe
West Des Moines, Iowa
10.2012 - 03.2013
- Answered to guest inquiries and concerts with a professional manner to make a good impression on guests.
- Appropriately quoted wait time to guests by managing the wait list so that guest would a positive experience.
- Communicated well with managers if any issues arise to accomplish seamless problem resolution.
Education
BACHELOR OF SCIENCE IN COMPUTER INFORMATION TECHNOLOGY -
BYU-IDAHO
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
References
- Jason Lui, Assistant Manager, (385) 368-9807
- James Yostrum, Manager, (210) 251-5337
- Jacquelyn Khoe, Webmaster, (801)8288390
Timeline
Host
Blue Iguana
10.2017 - 12.2017
Server / Lead Server / Manager
Taqueria27
09.2017 - Current
Server / Server Trainer
BBRG Restaurant Group
04.2013 - 09.2017
Host and Server
Mimi's Cafe
10.2012 - 03.2013
BACHELOR OF SCIENCE IN COMPUTER INFORMATION TECHNOLOGY -
BYU-IDAHO
- CompTIA A+
- CompTIA Network+
- CompTIA Security+