Lester Milner
Sweetwater,TX
Summary
Dynamic leader with extensive experience at Walmart, adept in merchandising strategies and fostering positive customer relationships. Proven track record in enhancing team productivity and reducing waste by 30%. Excels in task delegation and mentoring, ensuring high standards of cleanliness and safety.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Meat and Produce Team Lead
Walmart
10.2024 - Current
- Fostered positive relationships between team members through open communication channels, resulting in improved collaboration efforts across the board.
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
- Maintained open lines of communication with vendors, negotiating favorable pricing terms while upholding quality standards.
- Evaluated employee performance periodically through formal reviews and informal feedback sessions, providing constructive guidance aimed at professional growth.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
Hardlines Team Lead
Walmart
11.2022 - 10.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Oversaw merchandising efforts, ensuring attractive displays that showcased products effectively and stimulated customer interest.
- Improved store layout, resulting in easier navigation for customers and increased sales of high-margin items.
Backroom Team Member
Walmart
04.2017 - 11.2022
- Assisted with inventory audits to maintain accurate stock levels and minimize discrepancies.
- Streamlined product retrieval process for sales associates, resulting in faster customer service and improved satisfaction rates.
- Maintained a strong work ethic, consistently arriving on time and demonstrating reliability throughout tenure as a Backroom Team Member.
- Improved overall backroom efficiency by suggesting and implementing process improvements based on observations and experience.
- Placed backroom labels and RFID tokens to easily identify proper placement of stock.
- Collaborated with team members to complete tasks efficiently and meet daily productivity goals.
Meat Department Manager
Walmart
03.2013 - 04.2017
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Apparel Zone Manager
Walmart
07.2010 - 03.2013
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Enhanced employee morale through recognition programs celebrating outstanding individual achievements.
- Fostered open communication between staff members by holding regular team meetings and encouraging feedback from all levels of the organization.
Customer Service Manager
Walmart
11.2004 - 07.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Customer Service Cashier
Kmart
06.2004 - 11.2004
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Assistant Manager
Lawrence IGA
01.1998 - 06.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate Degree In Computer Networking - Information Technology
Texas State Technical College
Sweetwater, TXSkills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Cleaning and sanitation
- Safety Procedures Compliance
- Cleanliness and sanitation
- Training and mentoring
Certification
- Forklift Certification
- ServSafe Food Handler's Certification
Timeline
Meat and Produce Team Lead
Walmart
10.2024 - Current
Hardlines Team Lead
Walmart
11.2022 - 10.2024
Backroom Team Member
Walmart
04.2017 - 11.2022
Meat Department Manager
Walmart
03.2013 - 04.2017
Apparel Zone Manager
Walmart
07.2010 - 03.2013
Customer Service Manager
Walmart
11.2004 - 07.2010
Customer Service Cashier
Kmart
06.2004 - 11.2004
Assistant Manager
Lawrence IGA
01.1998 - 06.2004
Associate Degree In Computer Networking - Information Technology
Texas State Technical College
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