Overview
Work History
Education
Skills
Reading
Timeline
Generic

Lester Monsey

Princeton,TX

Overview

4
4
years of professional experience

Work History

Partner Development Specialist(Commercial)/Sales

PICKUP Now
08.2022 - 02.2024
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives
  • Analyzed order trends, late orders, and compiled information to be shared both internally and externally.
  • Hosted meeting with corporate contacts to discuss issues and new ways to generate business.
  • Contact individual stores to address any issues with order placement or driver issues and deescalate problematic situations.
  • Coordinate with Operations on VIP orders.
  • Pitch delivery solutions to new prospected partners.

Market Success Coordinator

PICKUP Now
02.2022 - 08.2022
  • Utilized proactive communication abilities to complete all orders under my watch
  • Oversaw appointment scheduling and itinerary coordination for both clients and 1099 contractors
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Kept high average of performance evaluations.

Assistant Manager

The UPS Store
05.2021 - 02.2022
  • Quickly promoted from a store associate after 10 months because of my organization and people skills and maintained all previous responsibilities while doing the following:
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.

Store Associate

The UPS Store
08.2020 - 05.2021
  • Processed returns and exchanges efficiently, adhering to company policies and procedures.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained tidy and organized store to comply with cleanliness standards.

Part-Time Manager

Dogs Play
01.2020 - 07.2020
  • Maintained an environment of peace among numerous temperaments of different dog breeds
  • Maintained the cleaning standard of the facility
  • Separated aggressive dogs while slowly training them to be more social.
  • Assisted the Grooming Director in larger breeds
  • Checked in/out dogs from the facility while collecting payment

Education

In Progress -

Criswell
Dallas, TX

HS Diploma -

Wylie East High School
06.2016

Skills

  • Phone Etiquette
  • Customer Service
  • Dispatching
  • Collaborative Problem Solving
  • Communication
  • Multitasking
  • Account Management
  • Leading Meetings
  • Dispute Resolution
  • Data Analysis

Reading

I love getting lost in other peoples imaginations! Reading a good adventure book transports me to the authors world and I get to go on a mini vacation right in my living room!

Timeline

Partner Development Specialist(Commercial)/Sales

PICKUP Now
08.2022 - 02.2024

Market Success Coordinator

PICKUP Now
02.2022 - 08.2022

Assistant Manager

The UPS Store
05.2021 - 02.2022

Store Associate

The UPS Store
08.2020 - 05.2021

Part-Time Manager

Dogs Play
01.2020 - 07.2020

In Progress -

Criswell

HS Diploma -

Wylie East High School

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Lester Monsey