Lester Sheen
Operation Manager
Brooklyn,NY
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Operations Manager
Blue Apron
Linden, NJ
08.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy. Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents. Evaluated team member performance regularly to identify and resolve productivity concerns.
- Utilized tact and professionalism in responding to employee complaints against other employees and allegations of misconduct. Partnering with HR and applying corrective strategies on minor infractions and stricter measures on serious offenses.
- Oversaw various department services and activities and provide coaching and guidance to subordinates to ensure that departmental goals and KPI are met. Prepared advanced productivity KPIs to achieve key business goals and objectives, and established positive and effective communication among unit staff and organization leadership.
- Team experienced 20% increase in productivity while maintaining critical points on company established KPI.
Production Manager
Blue Apron
Linden, NJ
03.2017 - 07.2021
- Streamlined initial production operation at Linden Fulfillment Center (FC), scaled fulfillment volume from 148,000 preps/week to over 3,900,000 preps/week with reduced staffing within 3-month period. This was integral milestone on staying on track to meeting company’s projected goals.
- Managed daily operations of four (4) key departments and provide guidance to 6 salaried Supervisors and over 300 hourly employees. Implement sustainable process improvements to improve KPIs and drive cost down.
- Strategized with Departmental Heads, Senior Management, and other key operations experts to develop integral business initiatives and to ensure mission objectives were met.
- Motivated, trained and developed direct reports for career progression and learning. Developed safety protocols that reduced occurrence of incidents by 80% within observed Departments. Ensured strong Safety Culture existed, and that all GMPs, State, Federal and local regulatory agencies protocols were observed.
- Implemented operation procedures through strategic staffing and KPI development and adherence. Resulted in increased capacity growth and significantly minimized downtime in departments. Reduced cost/box by 15% while supporting increased production demand at Jersey City FC for BA East Coast Operation.
- Nominated for 2017 Q2 Career Growth Recognition throughout all BA’s Fulfillment Centers.
Production Supervisor
Blue Apron
Jersey City, NJ
05.2016 - 03.2017
- Managed production of 190k+ boxes per week. Directly oversee 15 Assistant Supervisors, 280 hourly employees, and 50-100 temporary employees as determined by daily business needs.
- Drove continuous improvement initiatives in safety, production, quality, and inventory control. Mentored, interviewed, and identified talent for junior positions through Fulfillment Facility.
- Generated performance tracking program that successfully led to 35% reduction in missed ingredients occurrence on production line and 20% in decreased complaints by customer per week within 2-month period. Program was adopted throughout Company’s FC nationwide.
- Implemented strategic process improvement and Standard Operating Procedures on production line that increased overall productivity by 40% and reduced cost per box by 57%.
- Collaborated across departments to establish project guidelines and create unique products to drive profitability.
Production Specialist
Blue Apron
Jersey City, NJ
09.2015 - 10.2016
- Supervised 50 hourly warehouse employees in fast-paced continuously evolving work environment. Improved team overall production by 19% within one month of taking leadership, while performing within company’s set production KPI.
- Ensured all associates complied with GMP / SOPs policies, state, federal and local regulatory agencies policy and procedures.
- Documented deviations in procedures or appearance on production batch sheets for management review. Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Used HACCP principles to prevent food safety and quality issues.
Production Associate
Blue Apron
Jersey City, NJ
03.2015 - 09.2015
- Inspected final products to assess compliance with quality standards and established tolerances.
- Supported production needs by performing routine tasks using standard procedures and equipment. Helped team increase production by 10% from previous quarter.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
Analyst
Big Canoe Relocation Inc.
Bayonne, NJ
02.2012 - 09.2014
- Developed risk assessment models for capital expenditure projects, including forecasting & analysis.
- Conducted comparative review of front line business units, and generated written analyses for Senior Management consideration.
- Improved operational efficiency by implementing effective processes, improving logistic with vendors, while ensuring continuation and enhancements in services. Reduced annual payroll/administration costs by $100K.
- Negotiated contacts, generated business and increased new accounts by $150K, by identifying and capitalizing on market trends. Assisted in storage documentation, tracked inventory, and filed receipt.
Physical Wellness Assistant
FELA Broadway LLC,
New York, NY
09.2008 - 01.2012
- Developed wellness programs targeted on specific groups and areas of wellness. Reduced staff injury turnover by 60% by promoting physical wellness through physical therapy and other techniques among performing cast members.
- Utilized computer skills and worked with production team from workshop stage to Broadway premiere for this 2010 Tony Award (eleven nomination) nominated Broadway production (won Best Choreography, Best Costume Design of Musical, and Best Sound Design of Musical). Key responsibility includes maintaining good physical health and to reduce / prevent injuries among performing cast members.
Police Officer
Ministry Of National Security
Trinidad And Tobago
03.1997 - 03.2004
- Conducted arrests and interviewed suspects, witnesses, and criminals to gather truthful information, prepared crime reports and presented case files to Chief Officer.
- Coordinated with special crime agencies to obtain assistance in difficult to resolve crimes while scheduling and supervising work of other law and enforcement personnel.
- Monitored and investigated suspicious persons and activity, safety hazards and illegal happenings in patrol area; maintained excellent retention rate through consistent evaluations and modeling effective job performance in both criminal and administrative matters. Saw 6% reduction in criminal activities in area patrolled.
Education
MBA - Finance And Risk Management
St. John's University
Jamaica, NY 01.2009 - 09.2010
Bachelor of Science - Computer Science And Business Admnistration
St. John's University
Jamaica, NY 09.2004 - 09.2008
Skills
Cost reduction strategies
undefinedAccomplishments
- Increased company savings by 5% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced lost workdays and recordable incidents to 1 by implementing a safety awareness program.
Continuing Education: University of Pennsylvania (Online) Certificate Earned: Operation Analytics 01
University of Pennsylvania (Online)
Certificate Earned: Operation Analytics 01/2016
University of Pennsylvania (Online)
Certificate Earned: Customer Analytics 02/2016
University of Pennsylvania (Online)
Certificate Earned: People Analytics 04/2016
Timeline
Operations Manager
Blue Apron
08.2021 - Current
Production Manager
Blue Apron
03.2017 - 07.2021
Production Supervisor
Blue Apron
05.2016 - 03.2017
Production Specialist
Blue Apron
09.2015 - 10.2016
Production Associate
Blue Apron
03.2015 - 09.2015
Analyst
Big Canoe Relocation Inc.
02.2012 - 09.2014
MBA - Finance And Risk Management
St. John's University
01.2009 - 09.2010
Physical Wellness Assistant
FELA Broadway LLC,
09.2008 - 01.2012
Bachelor of Science - Computer Science And Business Admnistration
St. John's University
09.2004 - 09.2008
Police Officer
Ministry Of National Security
03.1997 - 03.2004
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