Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

LESTER EZIDORE, III

Summary

As a hands-on Software Quality Assurance Tester, I bring two years of expertise in designing and implementing test plans, cases, and processes, coupled with a keen focus on testing automation and defect tracking in complex project environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Global Payments
08.2023 - Current
  • Speaking one-on-one with clients for assisting in resolving their technical issues.
  • Assessing a clients concerns and redirecting them to proper departments when root causes and solutions are inaccessible to self.
  • Advanced through several positions of client care to work new levels of customer service and financial advisory.

Customer Service Technician

Cox Communications
01.2022 - 07.2023
  • Maintained positive outlook while enduring constant large volumes of customer calls with no pause in between.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special requests, arranging merchandise pick-up while addressing customer needs and concerns.

Quality Assurance Technician

Testronic Labs
10.2020 - 11.2021
  • Analyzed test data to determine performance and reliability of materials.
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Fixed identified issues to increase productivity and boost workflows.

Quality Assurance Tester

Pro Unlimited Inc.
07.2018 - 07.2019
  • Identified and tracked defects and supported developers in resolving problems by completing additional tests.
  • Documented testing procedures for developers and future testing use.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.

Education

Bachelor of Science - Computer Science

University of Phoenix
Tempe, AZ
03.2026

High School Diploma -

Mentorship Academy
Baton Rouge, LA
05.2017

Skills

  • Bug Tracking and Resolution
  • Web and Mobile Application QA
  • JIRA Expertise
  • Confluence Expertise
  • Automation Knowledge
  • Manual Testing

Additional Information

More Information is available upon request.

Timeline

Customer Service Representative

Global Payments
08.2023 - Current

Customer Service Technician

Cox Communications
01.2022 - 07.2023

Quality Assurance Technician

Testronic Labs
10.2020 - 11.2021

Quality Assurance Tester

Pro Unlimited Inc.
07.2018 - 07.2019

Bachelor of Science - Computer Science

University of Phoenix

High School Diploma -

Mentorship Academy
LESTER EZIDORE, III