LESTER EZIDORE, III
Summary
As a hands-on Software Quality Assurance Tester, I bring two years of expertise in designing and implementing test plans, cases, and processes, coupled with a keen focus on testing automation and defect tracking in complex project environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Global Payments
08.2023 - Current
- Speaking one-on-one with clients for assisting in resolving their technical issues.
- Assessing a clients concerns and redirecting them to proper departments when root causes and solutions are inaccessible to self.
- Advanced through several positions of client care to work new levels of customer service and financial advisory.
Customer Service Technician
Cox Communications
01.2022 - 07.2023
- Maintained positive outlook while enduring constant large volumes of customer calls with no pause in between.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special requests, arranging merchandise pick-up while addressing customer needs and concerns.
Quality Assurance Technician
Testronic Labs
10.2020 - 11.2021
- Analyzed test data to determine performance and reliability of materials.
- Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
- Fixed identified issues to increase productivity and boost workflows.
Quality Assurance Tester
Pro Unlimited Inc.
07.2018 - 07.2019
- Identified and tracked defects and supported developers in resolving problems by completing additional tests.
- Documented testing procedures for developers and future testing use.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
Bachelor of Science - Computer Science
University of Phoenix
Tempe, AZ03.2026
High School Diploma -
Mentorship Academy
Baton Rouge, LA05.2017
Skills
- Bug Tracking and Resolution
- Web and Mobile Application QA
- JIRA Expertise
- Confluence Expertise
- Automation Knowledge
- Manual Testing
Additional Information
More Information is available upon request.
Timeline
Customer Service Representative
Global Payments
08.2023 - Current
Customer Service Technician
Cox Communications
01.2022 - 07.2023
Quality Assurance Technician
Testronic Labs
10.2020 - 11.2021
Quality Assurance Tester
Pro Unlimited Inc.
07.2018 - 07.2019
Bachelor of Science - Computer Science
University of Phoenix
High School Diploma -
Mentorship Academy