Lester F Sierra
Chicago,IL
Summary
Dependable Job Title successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Server
Napollita
03.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Festivals Bartender
CFMG
07.2020 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Guest Service Representative
CFMG
08.2023 - 11.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Server
Parkgrill
04.2010 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Management Assistant
Nidia's Cleaning
12.2010 - Current
- Streamlined office operations by implementing efficient systems for file management and document organization.
- Enhanced team productivity with thorough training in company policies, procedures, and software applications.
- Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
- Facilitated timely project completion by tracking progress, identifying potential obstacles, and providing support to team members.
- (Family's business)
Food Runner
Wild Berry
01.2018 - 06.2018
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Food Runner and Expo.
Scout Water House
01.2016 - 12.2017
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
Education
City Colleges of Chicago-Harry S Truman College
Chicago, ILRoosevelt High School
Chicago, IL06.2004
Skills
- Order Delivery Practices
- Food Delivery
- Daily Specials Memorization
- Food Inspection
- Food Running
- Guest Engagement
- Table Bussing
- Safe Food Handling
- Table Setting
- Guest Seating
- Cash Handling
- Suggestive Selling
- Food Safety Understanding
- Hospitality Service Expertise
- Table Setting Knowledge
- High-Volume Dining
- Wine Service
- Effective Communication
- Problem Solving
- Cleanliness Standards
- Multitasking Abilities
- Foreign Language Proficiency
- Team Collaboration
- Conflict Resolution
- Tableside Service
- Warm and Friendly
Languages
Spanish
Native or Bilingual
Timeline
Guest Service Representative
CFMG
08.2023 - 11.2023
Server
Napollita
03.2022 - Current
Festivals Bartender
CFMG
07.2020 - Current
Food Runner
Wild Berry
01.2018 - 06.2018
Food Runner and Expo.
Scout Water House
01.2016 - 12.2017
Management Assistant
Nidia's Cleaning
12.2010 - Current
Server
Parkgrill
04.2010 - 12.2021
City Colleges of Chicago-Harry S Truman College
Roosevelt High School