Lestine Mihay
Lacey,Washington
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Clerk's Judicial Proceedings Specialist
Thurston County
05.2024 - Current
- Interprets, summarizes and reports decisions of Judicial Officer maintaining accurate record of proceedings and trial court time. Monitors case disposition for compliance with court orders.
- Certifies and exemplifies court documents as authorized by the County Clerk.
- Schedules and calendars special hearings before judges in response to inquiries from attorneys or public. May schedule telephonic hearings and interpreter services as needed.
- Operates word processing equipment and assists in adapting computer programs for office functions and performing data entry. Verifies, evaluates and updates case status on statewide indexing and person database systems; conducts complex record searches.
People Services Lead
Dungarvin
07.2023 - 02.2024
- Managing People Services of Washington team
- Training and supervising On-boarding Specialist and People Services Assistant in day to day tasks
- Engaging with all members of management from entry level to executive level
- Processing time cards and PTO requests
- Ensuring that all HR responsibilities such as training tracking, terminations, suspensions, etc
- Managed performance review processes, ensuring constructive feedback and clear communication of expectations
- Coordinated employee engagement initiatives, boosting overall morale and productivity within organization
- Established metrics for success in people management roles, driving continuous improvement efforts across departments
- Oversaw conflict resolution efforts among team members, facilitating effective communication and collaboration within workplace
Lead Recruiting Specialist
Embassy Management/Dungarvin
09.2019 - 07.2023
- Hiring caregivers to take care of disabled adults
- Managing recruiting process for caregivers to executive management
- Executing all on-boarding processes from interview to training
- Troubleshooting HRIS system to assist new hires and current staff with troubleshooting.
- Enhanced candidate experience by streamlining recruitment processes and implementing best practices
- Reduced time-to-fill rates by proactively sourcing qualified candidates through various channels, such as LinkedIn, job boards, and referrals
- Managed applicant tracking system to ensure accuracy of candidate information and optimize recruitment workflow
- Developed strong relationships with potential candidates, fostering positive employer brand image and enhancing talent pool quality
- Coordinated career fairs and networking events to broaden company visibility within local community and attract diverse candidates
- Implemented metrics-driven approach for evaluating recruiting efforts, enabling continuous improvement of strategies
- Collaborated closely with HR team to align talent acquisition strategies with overall business objectives
Operations Manager
The Center for Autism
02.2019 - 08.2019
- Managing schedules of therapists
- Ensuring that proper state and company guidelines were being followed
- Ensure that clients receive services that meet their insurance guidelines
- Conducting monthly, quarterly and annual training of staff.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth
Operations Support Assistant
Coastal Alaska Premier Seafoods
11.2015 - 09.2018
- Assisting Human Resources with biannual and annual training and on-boarding
- Assisting Safety department with organizing and scheduling biannual and annual training
- Organizing new hire orientation location, housing, transportation, etc
- Preparing office for any functions that may occur
- Managing HRIS system for crew members while in shipyard.
- Facilitated communication between departments, fostering collaboration and optimizing workflows for improved results
- Supported team members in their tasks, providing guidance and resources as needed to achieve shared objectives
- Maintained safe and organized work environment, adhering to company policies and regulations while promoting positive workplace culture
- Performed administrative duties and prepared operational procedures to assist operations support manager
Operations Manager, Department Supervisor and Specialist
Home Depot
03.2008 - 06.2015
- Managing departments to meet goals set forth by company
- Ensuring that outbound staff are processing trucks timely
- Ensuring proper loading of vehicles for store delivery
- Ensuring stores and departments are being managed according to company guidelines
- Meeting sales goals weekly, monthly, quarterly and yearly
- Ensuring sale signage was accurate and maintained
- Preparing for inventory by counting, organizing and marking down products for successful inventory
- Managing store employees to ensure customers are being assisted in timely fashion.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
- Trained new employees on proper protocols and customer service standards
Education
M.B.A -
National American University
Austin, TX01.2016
B.A. -
University of Phoenix
Phoenix, AZ01.2009
Skills
- Leadership
- Customer Service
- Team Building
- Public Speaking
- Training
- Human Resources
- Information Systems
- Change management
- Cross-functional coordination
- Technical proficiency
- Budget management
- Attention to detail
- Policy Implementation
- Staff Development
- Operations Management
Committees
- Multiple Military Spouse Groups (President and Parliamentarian)
- Member of the Home Depot Safety Committee
- President of Homeowners Association
Awards
1998 Credit Union 1 Employee of the Quarter
Hobbies and Interests
- Goalie for competitive Rink Hockey Team
- Owner, Kitchen Kouture
- Owner, Copper River Delights
Timeline
Clerk's Judicial Proceedings Specialist
Thurston County
05.2024 - Current
People Services Lead
Dungarvin
07.2023 - 02.2024
Lead Recruiting Specialist
Embassy Management/Dungarvin
09.2019 - 07.2023
Operations Manager
The Center for Autism
02.2019 - 08.2019
Operations Support Assistant
Coastal Alaska Premier Seafoods
11.2015 - 09.2018
Operations Manager, Department Supervisor and Specialist
Home Depot
03.2008 - 06.2015
M.B.A -
National American University
B.A. -
University of Phoenix
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