Leston Wayland
Clearwater
Summary
Professional business graduate bringing experience in the Customer service, Business and underwriting industries serving as a Liaison or Customer advocate. Possessing strong analytical, communication, organizational and team-oriented skills that adapt to any Business culture. Ability to multitask, perform leadership functions and gain knowledge at a competitive rate allows me to become a reliable asset to my professional environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Order entry/customer service analyst
Byram Healthcare
08.2023 - Current
- Making outbound calls to patients and referrals
- Responding to emails via Outlook to doctors and referrals
- Gathering patient demographics and billing information to complete the supply orders in the order queues as assigned
- Processing order entry task by using the Byram ERP system
- Maintaining excellent communication skills and proper etiquette via the phones and electronic communications
- Meeting daily order entry goals
- Knowledge of insurances billings as far as insurance types and bill to
- Retaining a strong knowledge of product
- Ability to clearly understand chart notes and order forms
- Strong analysis of understanding the patient's needs
- Collaborate with sales to ensure the orders processes correctly and timely
- Working under clearly defined guidelines to achieve the overall objective
Lead Warehouse Clerk
AutoNation Honda
01.2019 - 09.2021
- Automobile Parts warehouse (Non -temperature controlled), shipping and receiving: Aside from Daily responsibilities, I oversaw the development of new warehouse associates and maintaining daily warehouse operations
- Daily Tasks:
- Offload the trucks and stage part items (receiving)
- Operating pallet jacks and forklifts to remove palletized items from the trucks
- Strong attention to detail to prevent inaccuracies while also ensuring the correct parts are going to the right location
- Place items in proper area for finding (bin locations)
- Operate RF scan guns to ensure that all parts received have been scanned and added to the tracking inventory
- Navigate throughout the warehouse to pick merchandise based off pick list then scanned out using an RF scan gun to ensure that the parts have been correctly taken out of inventory to keep up with tracking
- We work directly with Fedex and UPS for shipping and delivery, we wrap, box and package items based on where it is going then proceed to print appropriate shipping labels to attach to the correct packages being shipped
- A very team-oriented atmosphere and high paced moving order filling warehouse
- Maintain a clean and safe environment to alleviate injuries and limit illnesses
- Lots of computerized research to find parts that may be missing or out of stock
- Process return items, cycle counts and inventory inaccuracies
Part time renewable Energy Support Analyst; Subject matter expert
Tampa Electric Company (TECO)
10.2022 - Current
- As one of the subject-matter experts in this department, I have a retained a vast amount of knowledge which has helped me propelled my success within the establishment while helping to develop new talent
- Renewable Energy Department tasks include:
- Reviewing the legal contract giving Tampa electric the permission to interconnect solar panels to homes or commercial businesses, this entails ensuring that addresses, names, spouses and signatures are in legal and authorized standards
- Reviewing photos taken from the inspections to ensure that the building is properly secured with required equipment to ensure safety for the home and that we are up to code with the fire department's regulations
- Ability to work multiple high-volume queues to ensure that we remain in compliance, in these queues we have all applications for new solar customers which require review and approval
- Communicate with contractors and Customers via phone to ensure all escalated situations such as missing documents or unapproved solar installations are explained
- Frequently performing math equations to come up with the correct KWDC of the panels that will be installed on the homes or businesses to determine the correct size
- Analyze insurance policies to ensure if they need a $1,000,000 or $100,000 insurance, we review all verbiage on the personal property coverage to ensure that the home, equipment or installers are covered if there is an emergency
- Enter all approved customer data into an Excel spreadsheet to send to the FCC for state approval and records
- Work with the engineers via Outlook email communications to ensure that the interconnected solar system has been installed correctly, which includes a lot of engineering language that must be decoded before explaining to the contractors or customers
- Maintaining the privacy of sensitive customers' information
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Improved customer satisfaction by promptly addressing and resolving support issues.
Inbound Customer Service Representative
Macy's
01.2015 - 01.2019
- Company Overview: Macy's is one of the largest retailers in the US, ranging from a variety of items, from clothing to furniture and appliances
- Credit Granting Associate and credit customer service, High volume call center, in this role we act as a liaison for the customers or sales associates who may have escalated issues that would require resolution usually on that first call
- The job function includes:
- Taking inbound phone calls from sales associates to process credit card applications for our customers
- Informing the customers whether their application was approved or would need some more processing (in this case they receive the final decision in the mail)
- Speaking with customers via phone to verify all sensitive information is the main verification procedure for analyzing credit backgrounds
- The entire credit granting department worked off a network called (RPLID) which is Citi Banks network for processing credit cards
- Inbound calls to deescalate certain Macy's credit card issues, remove interest charges, late fees and adjustments
- Fast paced call center environment, multitasking, empathetic customer service, high call volume
- Metric based quality calls
- E-commerce customer support
- Outlook Email and Excel functions perform
- Toggle through multiple computer data base
- Data Entry function
- Macy's is one of the largest retailers in the US, ranging from a variety of items, from clothing to furniture and appliances
Education
Bachelor of Science - Business Administration
St Petersburg College
Clearwater, FL12.2022
High school diploma -
Clearwater High School
Clearwater, FL06.2010
Skills
- ERP systems
- Leadership
- Inventory control
- Microsoft Excel
- Lending
- Supply chain
- Analysis skills
- Cash register
- Data entry
- Warehouse experience
- Assembly
- Banking
- Machining
- Team oriented
- Databases
- Contracts
- Organizational skills
- Analytics
- Manufacturing
- LTC pharmacy
- Communication skills
- Computer skills
- Communication
- Mechanical knowledge
- Shipping & receiving
- Time management
- Forklift
- Sales
- Customer service
- Typing
- Flexo press
- Loan processing
- Accounts payable
Certification
- ASE Certification
- Driver's License
- Pharmacy Intern License
Timeline
Order entry/customer service analyst
Byram Healthcare
08.2023 - Current
Part time renewable Energy Support Analyst; Subject matter expert
Tampa Electric Company (TECO)
10.2022 - Current
Lead Warehouse Clerk
AutoNation Honda
01.2019 - 09.2021
Inbound Customer Service Representative
Macy's
01.2015 - 01.2019
Bachelor of Science - Business Administration
St Petersburg College
High school diploma -
Clearwater High School
- ASE Certification
- Driver's License
- Pharmacy Intern License
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