Leston Wayland

Plasma-Therm is one of the leading suppliers in the semiconductor and nanotechnology industries, as a customer rep we are the first line of contact for customers to ensure that all needs are met and issues have been rectified in a timely manner.

• Collected customer information and analyzed customer needs to recommend potential products or services.
• Evaluate account and service histories to identify trends, using data to mitigate future issues.
• Used Epicor and Syspro Platforms to prepare Sales orders, quotes and invoices.
• Helped large volume of customers every day with a positive attitude and focus on customer satisfaction via a general email inbox and occasional phone calls.
• Work closely with our engineering team to help troubleshoot any part defects or general issues that may transpire.
• Closely work with a small team to accomplish daily goals.

• As one of the subject-matter experts in this department, I have retained a vast amount of knowledge, which has helped propel my success within the establishment while helping to develop new talent.

Renewable Energy Department tasks include:

• Reviewing the legal contract giving Tampa Electric the permission to interconnect solar panels to homes or commercial businesses, entails ensuring that addresses, names, and signatures are in legal and authorized standards.
• Reviewing photos taken from the inspections to ensure that the building is properly secured with the required equipment to ensure safety for the home, and that we are up to code with the fire department’s regulations.
• Ability to work multiple high-volume queues to ensure that we remain in compliance; in these queues, we have all applications for new solar customers, which require review and approval.
• Communicate with contractors and customers via phone to ensure all escalated situations, such as missing documents or unapproved solar installations, are explained.
• Frequently performing math equations to come up with the correct KWDC of the panels that will be installed on the homes or businesses to determine the correct size.
• Analyze insurance policies to ensure whether they need $1,000,000 or $100,000 in insurance. We review all verbiage on the personal property coverage to ensure that the home, equipment, or installers are covered if there is an emergency.
• Enter all approved customer data into an Excel spreadsheet to send to the FCC for state approval and records.
• Ability to verify customer accounts via SAP Database.
• Scheduling inspections based on date, time and zip code.
• Communicate with the engineers and customers via Outlook email communications to ensure that the interconnected solar system has been installed correctly, which includes a lot of engineering language that must be decoded before explaining it to the contractors or customers.
• Maintaining the privacy of sensitive customers’ information.

• Automobile Parts warehouse (non-temperature controlled), shipping and receiving: Aside from daily responsibilities, I oversaw the development of new warehouse associates and maintained daily warehouse operations.
• Daily Tasks:
• Offload the trucks and stage part items (receiving).
• Operating pallet jacks and forklifts to remove palletized items from the trucks.
• Strong attention to detail is necessary to prevent inaccuracies, while also ensuring the correct parts are going to the right location.
• Place items in the proper area for finding (bin locations).
• Operate RF scan guns to ensure that all parts received have been scanned and added to the tracking inventory.
• Navigate throughout the warehouse to pick merchandise based on the pick list, then scan it out using an RF scan gun to ensure that the parts have been correctly taken out of inventory to keep up with tracking.
• We work directly with FedEx and UPS for shipping and delivery. We wrap, box, and package items based on where they are going, then proceed to print appropriate shipping labels to attach to the correct packages being shipped.
• A very team-oriented atmosphere and high-paced, moving order-filling warehouse.
• Maintain a clean and safe environment to alleviate injuries, and limit illnesses.
• Lots of computerized research is needed to find parts that may be missing or out of stock.
• Process return items, cycle counts, and inventory inaccuracies.

• Cycle counting throughout the stores to ensure that inventory is correct.
• Answer calls from warehouses and customers regarding products.
• Strong product knowledge and product location.
• Provides premier customer service, including greeting customers, and answering their questions.
• Ensures that the product is within date, and rotates and displays the product according to the appropriate planogram.
• Assists with unloading products from trucks and organizing the stockroom.
• Fills the assigned section as needed.
• Assist with the maintenance of the shelf set.
• Clean cases and shelves, and mop and sweep the sales floor, stockrooms, and dairy coolers.
• Operates backroom equipment, including pallet jack, scissor lift, baler, compactor, and scrub machine.
• Assists with other duties as assigned.

• Company Overview: Macy’s is one of the largest retailers in the US, offering a variety of items, including clothing, furniture, and appliances.
• Credit Granting Associate and credit customer service in a high-volume call center. In this role, we act as a liaison for the customers or sales associates who may have escalated issues that would require resolution, usually on that first call.
• The job function includes:
• Taking inbound phone calls from sales associates to process credit card applications for our customers.
• Informing the customers whether their application was approved or would need some more processing; in this case, they receive the final decision in the mail.
• Speaking with customers via phone to verify all sensitive information is the main verification procedure for analyzing credit backgrounds.
• The entire credit granting department worked off a network called RPLID, which is CitiBank’s network for processing credit cards.
• Inbound calls to de-escalate certain Macy’s credit card issues, remove interest charges, late fees, and adjustments.
• Fast-paced call center environment, multitasking, empathetic customer service, high call volume.
• Metric-based quality calls.
• E-commerce customer support.
• Outlook, email, and Excel functions perform.
• Toggle through multiple computer databases.
• Data entry function.
• Team-oriented, with the ability to multitask.
• Macy’s is one of the largest retailers in the US, offering a variety of items, including clothing, furniture, and appliances.