Lesvy Colina
Overland Park,KS
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Authorized to work in the US for any employer
Overview
20
20
years of professional experience
Work History
Onsite Sr. Coordinator, Inventory Service
Avantor (formerly VWR International, LLC)
Kansas City, MO
07.2023 - Current
- Responsible for inventory management of consumables and chemicals including documenting inventory movement by recording additions, disbursements, adjustments, losses, and removal of items and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.
- Prepare inventory reports by collecting and analyzing information on stock usage.
- Maintain inventory operations by following policies and procedures as well as reports any changes as needed.
- Monitor slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.
- Provide daily customer service functions and communicates with the customer relative to inventory management.
- Perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.
- Provide a high-level of customer service related to functions including but not limited to order entry, reporting, maintaining metrics, and cost savings tracking.
- Perform shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.
- Handle hazardous material and prepare shipping documentation and packaging requirements.
- Interface directly with customer point of contact, purchasing directors, facility directors and plant managers.
- Manage consigned, non-consigned, customer owned, and 3rd party inventory.
- Utilizes Avantor and customer computer systems (SAP, Avantor Inventory Management Systems, and customer specific systems) in fulfillment of job duties.
- Meets goals and objectives: safety, performance, and quality.
- Creates programs for enhanced service efficiencies.
- Interfacing with Avantor Sales Force and manufacture representatives.
- Documents change management.
- Responsible for desktop delivery of inbound packages to customer contacts
- Updating and maintaining Standard Operating Procedures.
Purchasing/Warehouse Inventory Control Supervisor
Apollo Export
Miami
02.2016 - 03.2022
- Scheduled product deliveries with different vendors to cover customer demands
- Tracked stock locations internally through inventory control and auditing
- Verified stock levels to check for discrepancies
- Anticipated sales trends before ordering products
- Inspected product deliveries for missing or damaged items
- Assessed different vendors for quality products and cost-efficient deals
- Maintained organized purchasing department by efficiently preparing and processing purchase requests
- Met accuracy standards through consistent oversight, detailed recordkeeping and implementation of process improvements
- Verified correct materials throughout warehouse and monitored inventory control levels for replenishment needs
- Oversaw efficient receiving and inventory management to keep stock within optimal levels
- Worked with accounting personnel to address cycle count variances
- Oversaw freight management system with proactive attention to potential delays and resolutions
- Motivated team to exceed performance targets with fast, accurate service in handling diverse materials
- Handled personnel hiring, performance evaluations and disciplinary actions.
Booking Specialist
IBEROSTAR HOTELS & RESORTS
Miami
01.2015 - 02.2016
- Planned optimal trips for customers based on careful consideration of individual budgets and preferences
- Organized domestic and international tours to diverse locations
- Conversed with customers to determine destination, travel dates, and accommodations required
- Booked transportation and hotel reservations on behalf of customers
- Drove sales by promoting trendy destinations, tour packages, and travel services
- Provided world-class customer service experiences by answering questions, recommending products, and addressing frustrations
- Planned and booked complex and large-scale domestic and international travel packages
- Trained new call center agents in how to use internal knowledgebase and strategies for success in meeting quotas
- Assisted customers via phone by providing confirmations, answering questions, and offering general information
- Maintained positive working relationship with fellow staff and management.
Hitch Technician
U-Haul
Miami
05.2014 - 11.2014
- Performed installation of tow hitch and electrical instruments
- Diagnosed problems using manual, visual, and computer-assisted methods
- Investigated reported technical issues and determined needed action
- Communicated with customers to provide competitive price quotes and estimated labor times
- Determined repair needs and system issues based on service records and industry expertise
- Completed routine maintenance and ordered common parts for stock to keep fleet operational
- Received and logged equipment ready for customers
- Relocated equipment to stores in need
- Aided customer educating on safety and proper use of company equipment
- Troubleshot systems and equipment and ran tests to make effective recommendations
- Followed safety practices to safeguard against injury and damage to property
- Managed quality control and maintained high level of customer satisfaction
- Disassembled and repaired damaged sections and fabricated replacements
- Used bolts, rivets, and screws to fasten parts.
Warehouse Manager
Chica Rica Bikini Factory
Miami
07.2004 - 04.2014
- Directed warehouse functions, including order selection, packaging, loading, and product replenishment
- Managed employee scheduling and task delegation, coordinating labor requirements to align with business demands
- Monitored warehouse for safety hazards and applied OSHA guidelines to mitigate issues and safeguard staff
- Analyzed current workflow processes and implemented adjustments to increase productivity
- Reduced losses through daily shipping audits to verify correct documentation and proper materials handling
- Generated warehouse shipping documents, packing lists, and invoices
- Prevented shortages by monitoring [Type] levels and submitting new orders
- Met delivery promises consistently by organizing the teams, vehicles, and resources necessary to achieve challenging distribution targets
- Satisfied customers with reliable, fast service, and efficient problem-solving
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Education
Real Estate Agent -
Gold Coast Schools
Miami, FL07.2019
High School Diploma -
South Miami Senior High
Miami, FL08.2002
A&P Technician -
George T Baker Aviation School
Miami, FLGeneral educational development -
Skills
- Work Scheduling
- Operations Management
- Team Building
- Attention to Detail
- Interpersonal Communication
- Critical Thinking
- MS Office
- Research
- Analytical and Critical Thinking
- Leadership
- Data Entry
- Flexible and Adaptable
- Relationship Building
- Cost Control
- Staff Training
- SOP Writing
- Document Management
Languages
- English, Full Professional
- Spanish, Native/ Bilingual
Timeline
Onsite Sr. Coordinator, Inventory Service
Avantor (formerly VWR International, LLC)
07.2023 - Current
Purchasing/Warehouse Inventory Control Supervisor
Apollo Export
02.2016 - 03.2022
Booking Specialist
IBEROSTAR HOTELS & RESORTS
01.2015 - 02.2016
Hitch Technician
U-Haul
05.2014 - 11.2014
Warehouse Manager
Chica Rica Bikini Factory
07.2004 - 04.2014
Real Estate Agent -
Gold Coast Schools
High School Diploma -
South Miami Senior High
A&P Technician -
George T Baker Aviation School
General educational development -
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