Leta VanderVeen, PMP
Kalamazoo,MI
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
22
22
years of professional experience
Work History
VP of Operations
Everside Health
07.2023 - Current
- Develops and leads a high performing team focused on patient engagement and satisfaction, clinical quality metrics, client relationships, satisfaction, and retention; teammate selection, engagement, and retention; and financial performance including P&L responsibility
- Oversee operations for a multi-state geography with 30+ health centers and 75+ FTEs
- Direct reports include client success managers, directors, regional managers, supervisors, and providers (physicians, advanced practice providers, mental health professionals, etc.)
- Serves as primary contact and strategic partner for clients in assigned region
- Leads monthly, quarterly, and annual client meetings
- Collaborates with clients to understand their needs and offer additional Everside services to serve their population
- May also oversee one or more client success managers
- Partners with regional medical director to drive improvements in clinical outcomes and population health
- Leads a culture of patient and teammate safety throughout region
- Promotes a culture of service excellence and patient satisfaction as measured by Net Promoter Score surveys and client feedback
- Drives utilization of Everside Health's services among eligible patients through marketing efforts, individual patient outreach, and client partnerships
- Establishes, maintains, and reports on key performance indicators both internally and to clients
- Focuses on enhancing Everside's value proposition and achieving return on investment for clients
- Support sales efforts in assigned region
- Manages robust, repeatable, and efficient risk-management activities to ensure patient safety and business risk mitigation, aligning with appropriate healthcare and industry best practices and certifications.
Implementation Director
Everside Health
05.2021 - 07.2023
- Develop and promote Implementation team standards and best practices for implementations
- Use metrics and analysis to track implementation portfolio KPIs and identify opportunities for improvement
- Create a culture of continuous improvement and operational excellence, identifying and acting upon opportunities to improve implementation process and/or outcomes
- Ensure that all implementation activities align with client requirements as defined in negotiated contracts and any applicable laws
- Manage, coach, motivate, and develop Implementation team members via regular 1:1s, performance evaluations and feedback, annual goal setting, professional development conversations, and training
- Own accountability for quality and effectiveness of all major and supporting components of new clinic, client and/or service implementation processes, leveraging the Implementation team to collaborate with a wide range of Everside teammates (e.g., Operations, Vendor Management, Facilities and Construction Services, Recruiting, Marketing, Information Technology, Real Estate, Finance, Sales and Analytics)
- Drive clarity of assignments and deliverables across cross-functional teammates involved in implementation planning; manage integration of team members' work
- Partner with sales in attending finalist meetings with prospective clients in order to secure new business.
Senior Project Manager
Marathon Health
02.2018 - 05.2021
- Responsible for developing a project plan and leading a team to successfully launch new products and new services for clients
- Collaborated with PMO Leaders to define scope of project
- Responsible for organizing and motivating a team to accomplish goals in a tight timeframe
- Delivered projects in alignment with stated customer objectives related to time, cost, scope and quality
- Balanced competing needs and priorities, and supported the strategic goals of the business
- Performed risk management to minimize project risks
- Managed changes to project scope, schedule, and costs using appropriate monitoring and controlling techniques
- Reported project status, and escalated project risks and issues to leadership when appropriate
- Attended sales meetings and assisted with securing new business.
Account Manager
Marathon Health
06.2015 - 05.2020
- Responsible for building and enhancing existing client relationships in the Midwest Region
- Responsible for managing overall medical clinic operations, which includes recruiting, hiring and on-going management of more than fifteen clinical teams
- Interpreted contract language and aligned Marathon Health programs with contractual obligations
- Responsible for improving KPIs including health outcomes, engagement, patient satisfaction, and ROI
- Promoted data driven proposals and collaborated with client vendors and consultants to develop strategies to reduce overall claims spend
- Created and delivered quarterly and annual business reports to client executive teams
- Recognized expert at turning around challenging client relationships
- Created sales opportunities for Marathon Health based on client referrals or consultant relationships
- Served on committees with cross-functional areas to drive innovative solutions for existing and new clients.
Benefits Analyst
Perrigo Company
11.2014 - 05.2015
- Managed national wellness program designed to improve employee and spouse health and to decrease overall health care costs
- Supervised daily activities of wellness vendor staff
- Responsible for all employee benefit communication, including items such as open enrollment materials, wellness articles, total rewards statements and benefits newsletters
- Managed Employee Assistance program and oversaw expansion of those services to international locations
- Participated in strategic planning sessions with all vendors and Global Benefits Director
- Ensured that all wellness programming was legally compliant, including supervision of 5500 filing
- Analyzed data from on-site health center, biometric screenings, and Health Risk appraisals to develop wellness initiatives that target high-risk health conditions
- Facilitated evaluation of wellness program vendors and onsite clinic vendors for implementation of new wellness program in fall 2015.
Wellness and Safety Manager
Duncan Aviation
01.2008 - 11.2014
- Implemented wellness and safety programs designed to foster optimum health of employees and their families
- Served as project manager for onsite health clinics in Lincoln, Nebraska and Battle Creek, Michigan
- Supervised daily activities and performance of assigned personnel
- Analyzed data from on-site health center, Health Risk Appraisals, and company culture audit to develop wellness initiatives that targeted high-risk health conditions
- Established and built strong working relationships with business leaders, team members and internal partners to ensure the successful delivery of all services
- Collaborated with human resources team to develop and implement a high-quality employee benefits package
- Developed yearly operating plan and strategic goals for department
- Developed educational health and safety presentations for all employees
- Regularly attended and participated in senior executive team planning meetings.
Science / Health Teacher
Otsego Baptist Academy
08.2002 - 06.2006
- Taught the following science classes to grades 6-12: health, physical education, life science, earth science, physical science, biology, chemistry
- Developed curriculum for all health, physical education, and science classes for grades 6 - 12
- Assisted guidance counselor with student report cards and official transcripts
- Responsible for all junior high and high school student class scheduling
- Served as interim athletic director in 2004-2005.
Assistant Professor / Assistant Athletic Trainer
Liberty University
08.2001 - 07.2002
- Taught basic and advanced athletic training and CPR courses at the collegiate level
- Participated in strategic curriculum planning for the Health Professions department
- Primary medical caregiver for men and women's soccer and track teams
- Provided rehabilitation and exercise programs for all intercollegiate athletic teams
- Responsible for the supervision and advising of undergraduate student athletic trainers.
Education
Master of Arts in Physical Education with a concentration in athletic training -
Western Michigan University
Kalamazoo, MI05.2001
Bachelor of Science in Exercise Science with a minor in athletic training -
Liberty University
Lynchburg, VA05.1999
Skills
- Continuous improvement mindset
- Exceptional communication skills
- Multi-site market management
- Strategic thinker with data driven approach
- Demonstrated ability to build and lead high performing teams
- Operational management and procedure implementation
- Budget and capital management
- Cross functional team leadership
Timeline
VP of Operations
Everside Health
07.2023 - Current
Implementation Director
Everside Health
05.2021 - 07.2023
Senior Project Manager
Marathon Health
02.2018 - 05.2021
Account Manager
Marathon Health
06.2015 - 05.2020
Benefits Analyst
Perrigo Company
11.2014 - 05.2015
Wellness and Safety Manager
Duncan Aviation
01.2008 - 11.2014
Science / Health Teacher
Otsego Baptist Academy
08.2002 - 06.2006
Assistant Professor / Assistant Athletic Trainer
Liberty University
08.2001 - 07.2002
Master of Arts in Physical Education with a concentration in athletic training -
Western Michigan University
Bachelor of Science in Exercise Science with a minor in athletic training -
Liberty University