Letarchia Durham
Arlington,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Lead Custodian
Aramark
2021.02 - Current
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Teacher's Assistant III
Arlington ISD
2016.02 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Custodian
Diverse Facility Solutions
2019.05 - 2020.04
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Customer Service Representative
Fry's Electronics Inc.
2018.05 - 2019.05
- Greeted customers contacting the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Custodian
Diverse Facility Solutions
2017.10 - 2018.05
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Day Habilitation Supervisior
Newstart Inc
2013.10 - 2015.05
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
Case Manager
Newstart Inc
2012.04 - 2013.10
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Residential Trainer
Mexia State Supported Living Center
1997.04 - 2011.09
- Taught residents life skills needed to function and provided positive reinforcement to boost confidence.
- Provided safe and compassionate assistance to those with developmental disabilities.
- Trainers are required to accurately document client behavior(s) throughout daily schedule, including response to home activities, home training and unusual incidents.
- Trainers are required to administer first aid to clients as appropriate, attend to health-care needs of clients under supervision of medical personnel.
- Prevents or manages aggressive behavior among clients and administers CPR in emergency intervention.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ06.2010
High School Diploma -
Wortham High School
Wortham, TX05.1996
Skills
- Cleaning
- Facility Preparation
- Building Inspection
- Customer Service
- Team Management
- Administrative Support
- Productivity and Time Management
- Adaptable and Flexible
- Organizational Skills
- Customer service
- Cash handling
- Reliability and punctuality
- Payment processing
- Customer inquiries
- Refund handling
- Customer relationship management (CRM)
- Data entry proficiency
Timeline
Lead Custodian
Aramark
2021.02 - Current
Custodian
Diverse Facility Solutions
2019.05 - 2020.04
Customer Service Representative
Fry's Electronics Inc.
2018.05 - 2019.05
Custodian
Diverse Facility Solutions
2017.10 - 2018.05
Teacher's Assistant III
Arlington ISD
2016.02 - Current
Day Habilitation Supervisior
Newstart Inc
2013.10 - 2015.05
Case Manager
Newstart Inc
2012.04 - 2013.10
Residential Trainer
Mexia State Supported Living Center
1997.04 - 2011.09
Associate of Arts -
University of Phoenix
High School Diploma -
Wortham High School