Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Le Tasha Burkes

Milwaukee,WI

Summary

Experienced non-medical Care Provider offering 6 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Agent

The Ambassador Hotel
06.2024 - Current
  • Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
  • Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
  • Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
  • Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
  • Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
  • Maintained a clean and organized front desk area at all times for efficient operations
  • Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Driver

Lyft Corporate
07.2021 - Current
  • Maintained a clean driving record with zero accidents or traffic violations
  • Followed all traffic laws and regulations to ensure compliance and prevent accidents
  • Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations
  • Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations
  • Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed
  • Demonstrated strong problem-solving abilities by resolving unexpected situations such as road closures or mechanical breakdowns without compromising delivery timelines
  • Delivered goods and products to customer on time and in excellent condition.

Medical Logistic Driver

MedSpeed LLC
08.2022 - 01.2023
  • Most of your day will be spent in a company-owned vehicle, safely driving and transporting lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail and related materials
  • Load and unload company vehicle with appropriate equipment
  • Operate a hand-held scanning device to track items throughout the transportation cycle
  • Observe operating policies, procedures and service schedules
  • Demonstrate safe and courteous driving behavior
  • Conduct pre-/post-trip vehicle inspections and maintain a clean, neat and orderly vehicle
  • Demonstrate teamwork, cooperation and adaptability with teammates and clients

Executive Housekeeping Manager

Hawthorn Suites By Wyndham
01.2021 - 07.2022
  • Crossed Trained for 3 positions
  • Basic housekeeping duties include vacuuming, dusting, making beds, mopping, surface cleaning, kitchenette,and bathroom cleaning, making sure all assigned areas of the hotel are spotless.
  • Deep Cleaning is also required as assigned.
  • Performs the task of washing, drying, and folding of the hotels linens.
  • Washes, dries, and folds the hotel linens according to the specifications of the laundry equipment and chemicals.
  • Assists in the stripping of soiled linens from guests rooms.
  • Ensures hotel equipment, such as washers, dryers, and chemical dispensing systems are maintained properly and secured.
  • Ensures cleaning supplies,and chemicals are used correctly. Ensure all cleaning bottles are properly labeled in accordance with the chemical policy.
  • Inspects all rooms after cleaning.
  • Corrects minor cleaning problems found in inspected rooms as needed, later reviewing any issues with Room Attendant.
  • Sends Room Attendant to return to room to correct major,or recurring problems, rechecks room when completed.
  • Communicates discrepancies to the front desk.

Front Desk Receptionist

Hawthorn Suites By Wyndham
05.2020 - 07.2021
  • Balances the daily accounting records and completes the necessary paperwork
  • Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques
  • Answers and transfers all incoming telephone calls using proper telephone etiquette
  • Follows proper cash and credit card handling procedures.
  • Accurately completes required. paperwork and cash out procedures
  • Communicates information to other shifts in the daily log book.
  • Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
  • Provides excellent customer service that goes above and beyond the. expectations of the hotel guests
  • Utilizes the daily log book to coordinate information for all day shifts.
  • Provides safety and security for the hotel and its guests.
  • Follows the hotel key control procedures at all times.
  • Operate the Opera System.

Caregiver

Home Instead
02.2018 - 03.2020
  • Assisting client with personal hygiene and getting dressed
  • Performing general cleaning duties
  • Assisting with meal prep/preparing meals
  • Medication and treatment reminders/pass Medication
  • Taking client for walks/assistance with various exercises
  • Reporting changes in the physical, mental, and emotional conditions of client to Family members or nurse upon arrival
  • Provide care alone in a 5-8 resident home.
  • Prepared meals consistent with daily meal charts.
  • Provided accurate reports on each client during daily shifts.

Assistant Manager 2

CAVE Enterprises
07.2018 - 02.2020
  • Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
  • Trained and supervised a team of 10 employees, ensuring adherence to company policies and providing ongoing coaching for professional development
  • Managed customer complaints and resolved issues promptly, maintaining a high level of customer satisfaction
  • Conducted regular inventory audits to identify discrepancies and implement corrective measures, reducing shrinkage by 35%
  • Assumed responsibility for opening or closing the store as needed, ensuring proper cash handling procedures were followed
  • Implemented cost-saving initiatives such as optimizing staffing levels during slow periods without compromising customer service quality
  • Monitored key performance indicators (KPIs) such as sales targets, conversion rates, and average transaction value to identify areas for improvement
  • Utilized point-of-sale (POS) system efficiently for processing transactions accurately while maintaining a friendly demeanor towards customers
  • Created employee schedules that balanced workload requirements with staff availability while minimizing overtime costs
  • Increased employee engagement through implementing recognition programs resulting in improved morale within the team

Swing Manager

McDonald's
03.2016 - 06.2018
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated 8-10 employees to be productive and engaged in work.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Machine Operator/Assembler

Qps Employment Group
08.2013 - 05.2017
  • Responsible for achieving production requirements.
  • Ensured that all health and safety guidelines were followed.
  • Loaded and unloaded pieces into boxes for shipment.
  • Received, stored and shipped goods and materials.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Education

GED -

Gerald R Ford Job Corps Center
Grand Rapids, MI
02.1998

Skills

  • Compassionate client care
  • Dementia care
  • Time management
  • Critical thinking
  • Customer service
  • Mobile platforms
  • Passenger transport
  • Food preparation
  • Point of sale systems
  • Staff training and development

Certification

  • Food Handler Certification
  • School Bus Endorsement
  • CPR Certification
  • ServSafe
  • Driver's License
  • First Aid Certification
  • CBRF Certification

Timeline

Front Desk Agent

The Ambassador Hotel
06.2024 - Current

Medical Logistic Driver

MedSpeed LLC
08.2022 - 01.2023

Driver

Lyft Corporate
07.2021 - Current

Executive Housekeeping Manager

Hawthorn Suites By Wyndham
01.2021 - 07.2022

Front Desk Receptionist

Hawthorn Suites By Wyndham
05.2020 - 07.2021

Assistant Manager 2

CAVE Enterprises
07.2018 - 02.2020

Caregiver

Home Instead
02.2018 - 03.2020

Swing Manager

McDonald's
03.2016 - 06.2018

Machine Operator/Assembler

Qps Employment Group
08.2013 - 05.2017

GED -

Gerald R Ford Job Corps Center

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