Letícia Barbosa Dutra
Holliston,MA
Summary
With a strong background in customer service, administrative support, and advocacy, I am confident in my ability to thrive. In my current role as a Sales Associate at Pandora, I consistently deliver excellent customer service, manage transactions accurately, and foster loyal client relationships. My experience as an Intern Program Advocate at Voices Against Violence further developed my ability to support individuals with empathy and professionalism, while maintaining organized records and managing sensitive communications. Additionally, my roles as a Peer Leader and Student Ambassador at Fisher College allowed me to guide others, manage administrative tasks, and contribute to a welcoming community. Combined with my completion of Computer Concepts and Application at Fisher College, has allowed me to hone basic computer skills needed to complete certain tasks in hand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Pandora
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Intern Program Advocate
Voices Against Violence
08.2024 - 04.2025
- Working at our office location either after classes or from 9am to 5pm on Friday.
- Provide survivors of domestic violence and sexual assault comprehensive and confidential weekly support counseling sessions where they can feel like they have a safe space to talk about their experiences.
- Build Rapport with each individual survivor based on mutual trust.
- Keep track of how often a client receives our support counseling services by logging our session times into our data base each time.
- On- call on our support hotline every Friday.
- Prevent, educate and spread awareness to survivors reaching out for help or even to loved ones that may reaching out for someone else, on what defines sexual assault and domestic violence as well as warning signs to always be on the look out for.
- As well as refer them to workshops that can tailored to prevent and educate people on Domestic Violence and Sexual Assault
- Services offered within Voices that is offered to Survivors who are trying to flee from an abusive relationship (with or without children); we offer them services such as proper safety planning. in order for them to have a prepared bag full with all their essential items such as identification, passports, house leases, and other important vital documentation.
- As well as provide them with contact information for emergency shelters, how and where they can apply to RAFT or SMOC housing, as well as refer them to safe and monitored child visitation with their noncustodial parent at KidSpace.
Peer Leader
Fisher College
09.2022 - 12.2024
- Welcomed new students into the camus, and helped with the move in.
- Built connections and sense of friendly familiarity so that the student would feel like they have a friend to confide in.
- collaborated with professors as a teachers aid during the first half of the semester in a course called Common Experience, ensuring that our small classroom of students are up to date with how to access databases that are essential to student life.
- Mandated Reporter
Homesense
TJX Companies
11.2019 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Student Ambassador
Fisher College
09.2021 - 05.2022
- Office duties such as organizing incoming students applications and high school transcripts making sure the admissions team have the documentation they need in order to make a decision on their application status.
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
Education
Bachelor of Arts - Psychology
Fisher College
Boston 05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Microsoft Excel
- Computer Skills
- Flexible schedule
Certification
- 51A Mandated Reporter Certified
- DV and SA Pre Service Certified
Languages
English
Portuguese
Timeline
Intern Program Advocate
Voices Against Violence
08.2024 - 04.2025
Sales Associate
Pandora
05.2023 - Current
Peer Leader
Fisher College
09.2022 - 12.2024
Student Ambassador
Fisher College
09.2021 - 05.2022
Homesense
TJX Companies
11.2019 - 06.2022
Bachelor of Arts - Psychology
Fisher College
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