Letícia De Pinho
Leominster,MA
Summary
Versatile and results-oriented professional with experience at TR Multiservices, adept in customer service and complaint resolution. Demonstrated ability to enhance customer satisfaction and loyalty through empathetic engagement and active listening. Proficient in Microsoft Excel and data entry, contributing to efficient operations and positive client relations. Achieved notable increases in customer retention rates through exceptional service and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TR Multiservices
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
House Cleaner
Myself
07.2014 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Adhered to professional house cleaning checklist.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
Education
Doctor Of Physical Therapy -
Universidade De Vila Velha
Vila Velha Espírito SantoHigh School Diploma -
Angélica Paixão
Guarapari Espírito Santo Brasil12.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
Languages
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Customer Service Representative
TR Multiservices
10.2023 - Current
House Cleaner
Myself
07.2014 - 05.2022
Doctor Of Physical Therapy -
Universidade De Vila Velha
High School Diploma -
Angélica Paixão
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