Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LETERRIOUS KING

Douglasville,GA

Summary

Resourceful Operations Lead known for high productivity and efficient task completion. Specialize in process optimization, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability to drive operational success and improve workflow processes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Lead

Stord Inc-ATL
Union City, GA
01.2023 - Current
  • Lead the inbound team for receiving incoming merchandise from the carriers into inventory
  • Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully
  • Developing and implementing effective strategies to optimize operational performance
  • Conduct daily meetings with team members to discuss progress and identify areas for improvement
  • Create daily reports on operational activities and performance metrics
  • Establishing key performance indicators to track productivity, quality standards

Indeed Flex Lead

Indeed-Flex Staffmark
Union City, GA
09.2022 - 01.2023
  • Handled operations for ICQA (inventory control, cycle counts, and problem-solving issues within the system)
  • Provided efforts for replenishments for Stanley and located lost inventory outbound in processing orders
  • Trained in program management with engineering for slotting locations, floor moves and utilizing Excel spreadsheets
  • Communicated with the carriers and shipping office through B2B services for Blue Mercury, RedCon, TruConnect, Boka, and PMI

General Manager of Operations

RDE Customs LLC
Kennesaw, GA
11.2017 - 09.2022
  • Assessed with sales reports, activity reports, financial statements to measure productivity with goal realization
  • Directed team members in providing exceptional service towards guests and vendors, maintaining professional relationships of established business
  • Handle disputes from clients by providing key solutions
  • Facilitated new partnerships with other businesses to increase networking connections
  • Collaborated with CEO for business decision-making on sales, pricing, production and distribution
  • Improved revenue by 30% for existing and new accounts using strategic up-selling techniques

Sales Advisor/Inventory Manager

Heritage/Sutherlin Volkswagen
Lithia Springs, GA
08.2017 - 10.2021
  • Completed pre-delivery inspections on all incoming vehicles
  • Provided entry level training to sales/desk management and finance management
  • Implemented strategic improvements to customer service policies and increased overall satisfaction ratings
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
  • Supervised and trained more than 40 employees on successful selling techniques
  • Volkswagen FastTrack Phase 1 Certification

New Car Sales Consultant

Nalley Acura
Marietta, GA
09.2016 - 07.2017
  • Responded to customer emails and telephonic request
  • Effectively utilized E-Lead customer management tool, Make My Deal, Edmunds Car Code and more to increase internet and direct sales
  • Tracked updates to vehicles, changing markets and customer purchasing trends
  • Acura Certification with offsite training to ensure up to date skill set and presenting efficiency and knowledge

New Car Sales Specialist

Atlanta Luxury Motors South
Union City, GA
07.2015 - 08.2016
  • Utilizing Dealer socket management system for internet and phone client retention
  • Built strong rapport with customers and maintained meaningful contact after sale to encourage future business
  • Managed internet e-mail leads, calls and text messages and remained available to respond to 75 clients inquiries professionally
  • Closed new business consistently @ a 85% closing ratio
  • Retain knowledge for technical and complex company products, applications and services by studying product materials and attend training protocols

Business Development Executive

AudioBookey Inc
Atlanta, GA
11.2014 - 06.2015
  • Developed growth plans by identifying key clients, key targets and priority service lines
  • Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided
  • Identified institutions and market sectors with potential for expansion of operations, networking with key partners and individuals to build awareness of company within key demographics

Education

Associate of Applied Science - Automotive Technology

Savannah Technical College
Savannah, GA
05.2013

High School Diploma -

Richmond Hill High School
Richmond Hill, GA
05.2004

Skills

  • Customer Obsession
  • Critical Analysis
  • Process Improvements
  • People management proficiency
  • Acknowledgment of customer needs
  • Business negotiation
  • Product Management and Pricing
  • Professional and Team Player
  • Patient
  • Reliable

Certification

  • Lean Six Sigma - Green Belt, Training Completed, 10/2024
  • Agile Scrum Professional, Certificate Awarded, 08/15/2024
  • Lean Six Sigma - Yellow Belt, Certificate Awarded, 07/27/2023

Timeline

Operations Lead

Stord Inc-ATL
01.2023 - Current

Indeed Flex Lead

Indeed-Flex Staffmark
09.2022 - 01.2023

General Manager of Operations

RDE Customs LLC
11.2017 - 09.2022

Sales Advisor/Inventory Manager

Heritage/Sutherlin Volkswagen
08.2017 - 10.2021

New Car Sales Consultant

Nalley Acura
09.2016 - 07.2017

New Car Sales Specialist

Atlanta Luxury Motors South
07.2015 - 08.2016

Business Development Executive

AudioBookey Inc
11.2014 - 06.2015

Associate of Applied Science - Automotive Technology

Savannah Technical College

High School Diploma -

Richmond Hill High School

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