LeTeshia Durbin
Williston,ND
Summary
Reliable and hardworking, with nearly 4years of experience, works autonomously or in teams to serve over 45 customers per shift. Experience managing staff and day-to-day operations with a friendly and upbeat personality. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
15
15
years of professional experience
Work History
Bartender
Hilltop Bar And Grill
Ross, ND
10.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
Receiving Supervisor
Pinnacle
Stanley, ND
09.2015 - 02.2017
- Directed the daily operations of the receiving department, overseeing a staff of 10 employees.
- Monitored and maintained accurate receiving records for all incoming shipments.
- Ensured that all items received were accurately counted, weighed and inspected for quality.
- Developed and implemented effective strategies to improve efficiency in the receiving process.
Front Desk Agent
Mainstay Hotel
Stanley, ND
01.2016 - 05.2016
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
Direct Support Professional
PhaseBio
Pine City, MN
05.2012 - 04.2014
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
CNA
Grace Pacific Corporation
Cambridge, MN
09.2010 - 11.2012
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Assistant Produce Manager
Nelsonstud
Pine City, MN
03.2009 - 01.2012
- Developed and maintained relationships with vendors to ensure quality produce was available for customers.
- Organized and supervised the receiving, stocking, rotating, pricing and merchandising of all produce items.
- Reviewed invoices to verify accuracy of order quantities and prices.
- Maintained a clean work area by cleaning counters, shelves and displays regularly.
- Ensured that departmental standards were met in regards to product freshness, presentation, safety and sanitation guidelines.
Education
High School Diploma -
Pine City Secondary
Pine City, MNSkills
- Payment Processing
- Basic accounting
- Anticipating guest needs
- Customer Service
Custom
For the past 9 years I am proud to say that I have been able to do minimal outside the home work and stay at home with my children. Though that job is no walk in the park, from homeschooling, to Girl Scout Troop leading, housework, cooking, laundry, chauffeur and playing 24/7 nurse. I am very versatile in skills and multitasking.
Timeline
Bartender
Hilltop Bar And Grill
10.2020 - Current
Front Desk Agent
Mainstay Hotel
01.2016 - 05.2016
Receiving Supervisor
Pinnacle
09.2015 - 02.2017
Direct Support Professional
PhaseBio
05.2012 - 04.2014
CNA
Grace Pacific Corporation
09.2010 - 11.2012
Assistant Produce Manager
Nelsonstud
03.2009 - 01.2012
High School Diploma -
Pine City Secondary
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