LETHA HENDRIX
Grand Prairie,TX
Summary
Sophisticated, self directed professional, demonstrating crucial Human Resources/Benefit skills, strategic change planning and organizational development abilities combined with proven financial experience. Proficient in leadership process and efficiency management while engaging corporate mission and values. Possesses in-depth exposure to multiple areas of HR talent management, employee relations, and benefits, in addition to mergers and acquisition due diligence. Cognizant of the intricate details of 401(k) management, audits, 5500s and plan conversions. Competent in all aspects of consumer driven benefits, workers compensation, COBRA, EEOC issues, investigations and position statements, FMLA, HIPAA,ERISA and all applicable Federal and State laws.
Overview
19
19
years of professional experience
Work History
Employee Benefits Manager
Main Event Entertainment - Corporate Office
Plano, TX
08.2017 - Current
- Provided guidance to 68 market business managers in 17 states regarding, COBRA, FMLA, HIPAA, 401k administration, ESPP, ESOP, performance management, terminations and all Human Resource/Benefit issues.
- Responsible for open enrollment process, self-service benefit system, and all communication/education related to open enrollment and monthly new hire benefit enrollment.
- Handled all 401k communication, conversion, reconciliation, file loads, loans, and hardship withdrawals as well as interface with the DOL and ERISSA counsel on any issues.
- Experience with PwC & KPMG on HR/Benefit audits for publicly traded companies, including SOX compliance.
- Managed the accrual process of the self funded health plan of a publicly traded company of 5000 plus employees.
- Maintained compensation programs making sure total rewards were comparable to the competition and compatible with the organizations mission and strategy.
- Evaluated insurance programs and strategize with vendors to continually reduce claims as well as set annual goals.
- Instituted benefit billing reconciliation and set-up interfaces for electronic file exchange between carriers, which resulted in an annual savings of over $100k.
- Project Lead for an employee self-service web site which resulted in a savings in excess of $300k annually.
- Interfaced with and managed all vendor relationships, including third-party administrators, outside consultants, and record-keepers.
- Evaluated all plan performance, organizational development, and compliance initiatives to meet the financial and organizational goals of the company.
- Acted as back-up to the Payroll Administrator for a multi-state 5000 employee payroll.
LEAD BENEFITS SPECIALIST
Sprouts Farmers Market
Phoenix, Arizona
10.2010 - 01.2017
- Perform complex administrative duties following established procedures in all benefits related areas.
- Managed a team of benefit coordinators
- Manage all aspects of company benefit programs from implementation through go-live
- Manage ongoing process improvement throughout the year
- Manage the benefits plan renewal process
- Manage escalated benefit issues and resolution including Benefit Appeals
- Coordinate transfer of data to external benefits vendors for services, premiums and plan administration to make sure all plans run smoothly
- Ensure compliance with applicable government regulations
- Working knowledge of comprehensive employee benefit programs, including flexible benefits, federal compliance with COBRA and its ramifications, HIPAA, FMLA, ADA and ACA
- Ensure timeliness and accuracy of required filings
- Monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
- Act as the liaison between employees and insurance carriers to resolve problems and clarify benefits
- Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Educate and advise employees on group health plans, voluntary benefits and 401(k) retirement plans
- Shadow employees to determine an accurate description of the duties and skills required for each position
- Process unemployment claims and acted as the company representative at unemployment hearings.
- Provide technical information and instruction regarding benefit coverage and applicable procedures and methods to employees, retirees, and dependents
SENIOR HR ASSISTANT
AMAZON, INC
Phoenix, Arizona
10.2007 - 10.2010
- Provide Human Resources support to two fulfillment centers
- Build and Manage workforce Planning and Retention strategy
- Source and assist with interviewing applicants for two start-up distribution centers
- Administer pre-employment tests, process transfers, promotions, and terminations
- Manage HR Development by conducting management training sessions
- Facilitated the criminal background check process for new hires
- Audit workplace, employee and management policies and procedures
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Update company personnel policies, standard operating procedures and employee handbooks
- Develop and facilitated all new-hire orientations
- Develop and enforced company policy and procedures relating to all phases of human resources activity
- Conduct salary survey research for both exempt and non-exempt positions to continue to offer competitive pay based on market levels
- Resolved employment-related disputes through proactive communication
- Calculate turnover metrics for salaried and hourly associates
- Complete employment and payroll verifications
HR TECHNICIAN
TARGET DISTRIBUTION CENTER
Phoenix, Arizona
08.2001 - 10.2006
- Oversee disciplinary action and HR records management
- Source and Recruit new talent
- Schedule and conducted monthly benefits enrollment meetings
- Worked with senior management to create HR policies and procedures
- Structure and implement programs and policies in the areas of training, benefits packages, incentives and new employee orientation
- Train management team on interviewing techniques and best practices the led to sound hiring decision
- Act as liaison between employees and insurance carriers to resolve problems and clarify benefits
- Conducted employment verification and investigations
- Process weekly payroll for all distribution center employees
- Managed the employee rewards programs
- Oversaw the day-to-day processing of payroll for 2000 employees, including review of time-sheets and computing pay in accordance with FLSA
- Managed payroll for an organization of over 2000 personnel
- Processed various garnishment, including child support, bankruptcies and tax levies
- Maintained a consistent knowledge of multi-state and local tax regulations
- Administered company's retirement plan
- Pulled internal reports as requested (salaries, bonuses, hours worked)
- Produced documentation and reports regarding payroll activities
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance
- Performed calculations in payroll categories such as overtime, vacation and sick hours
- Received and reviewed time records for all employees
- Generated checks and stubs for direct deposits
- Processed payroll garnishment such as tax liens and child support
- Processed payments and applied to customer balances
Education
Certification - Communications Specialist
ARIZONA CAREER COLLEGE- COMMUNICATIONS SPECIALIST
Phoenix, AZ1986
Skills
- Analytical
- Teamwork / Collaboration
- Project Management
- Communication Skills
- Budgeting
- Human Resource Information System (HRIS)
- Benefits Administration / Management
- Claims Knowledge
- Leadership
- Business Acumen
Timeline
Employee Benefits Manager
Main Event Entertainment - Corporate Office
08.2017 - Current
LEAD BENEFITS SPECIALIST
Sprouts Farmers Market
10.2010 - 01.2017
SENIOR HR ASSISTANT
AMAZON, INC
10.2007 - 10.2010
HR TECHNICIAN
TARGET DISTRIBUTION CENTER
08.2001 - 10.2006
Certification - Communications Specialist
ARIZONA CAREER COLLEGE- COMMUNICATIONS SPECIALIST
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