LETHA HENDRIX
Midlothian,TX
Summary
Experienced benefits manager with a proven track record in overseeing a wide range of plans, including retirement, medical, dental, vision, life, and disability. Efficiently handles company-wide maintenance needs and effectively manages the new hire and open enrollment processes. Skilled in analyzing data and providing strategic recommendations to optimize benefits programs and ensure employee satisfaction. Committed to delivering exceptional service and fostering positive relationships with employees and vendors.
Overview
17
17
years of professional experience
Work History
Employee Benefits Manager
Methodist Health System
09.2022 - Current
- Evaluated the effectiveness of existing benefit programs through regular surveys and feedback from employees.
- Presented at company-wide events or meetings to promote awareness and understanding of the organization''s benefits programs.
- Collaborated with HR team to create informative materials for employees regarding benefit options.
- Fostered positive relationships with insurance carriers to facilitate smooth claims processing experiences for employees.
- Analyzed market trends to stay current on industry standards and best practices in employee benefits management.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Assisted employees with their benefits-related questions or concerns, providing excellent customer service and support.
- Trained new HR staff members on benefits administration tasks, increasing overall departmental knowledge and expertise.
- Worked closely with payroll department to ensure accurate deductions related to employee benefits selections.
- Led the implementation of new benefit offerings, such as telemedicine services or mental health support resources.
- Managed open enrollment periods, ensuring timely communication of benefit updates and changes to employees.
- Directed and controlled medical, dental, and vision benefit packages.
- Kept programs in line with plan structure, company policy and legal requirements.
- Educated new hires about different benefit plans.
Employee Benefit Manager
Main Event Entertainment
08.2017 - 08.2022
- Provided comprehensive support to market business managers in all aspects of HR and benefit issues across 17 states.
- Handled all aspects of the open enrollment process, including managing the self-service benefit system and providing comprehensive communication/education for both open enrollment and monthly new hire benefit enrollment.
- Instituted successful benefit billing reconciliation procedure and established carrier interface for electronic file exchange.
- Managed and maintained relationships with vendors such as third-party administrators, outside consultants, and record-keepers.
- Evaluated all plan performance.
- Implemented system for tracking employee eligibility for benefit programs to ensure timely enrollment opportunities.
- Managed FMLA leave requests and maintained proper documentation to meet legal requirements.
- Offered top-notch assistance and support to employees regarding their benefits-related questions or concerns.
- Developed and distributed comprehensive benefit information to employees through collaboration with HR team.
- Spearheaded open enrollment periods, successfully communicating benefit updates and changes to employees in a timely manner.
- Partnered with payroll department to achieve precise deductions for employee benefits selections.
- Achieved compliance with reporting mandates outlined by the Employee Retirement Income Security Act (ERISA).
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Lead Benefit Specialist
Sprouts Farmers Market
10.2010 - 01.2017
- Perform complex administrative duties following established procedures in all benefits related areas.
- Managed a team of benefit coordinators
- Manage all aspects of company benefit programs from implementation through go-live
- Manage ongoing process improvement throughout the year
- Manage the benefits plan renewal process
- Manage escalated benefit issues and resolution including Benefit Appeals
- Coordinate transfer of data to external benefits vendors for services, premiums and plan administration to make sure all plans run smoothly
- Ensure compliance with applicable government regulations
- Working knowledge of comprehensive employee benefit programs, including flexible benefits, federal compliance with COBRA and its ramifications, HIPAA, FMLA, ADA and ACA
- Ensure timeliness and accuracy of required filings
- Monthly billings and the preparation of vouchers for payment of administrative fees for all group plans
- Act as the liaison between employees and insurance carriers to resolve problems and clarify benefits
- Manage all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Educate and advise employees on group health plans, voluntary benefits and 401(k) retirement plans
- Shadow employees to determine an accurate description of the duties and skills required for each position
- Process unemployment claims and acted as the company representative at unemployment hearings.
- Provide technical information and instruction regarding benefit coverage and applicable procedures and methods to employees, retirees, and dependents
Senior HR Specialist
AMAZON, INC
10.2007 - 10.2010
- Provided Human Resources support to two fulfillment centers
- Build and Manage workforce Planning and Retention strategy
- Assisted in interviewing applicants for two start-up distribution centers
- Administered pre-employment tests and efficiently handled transfers, promotions, and terminations
- Manage and facilitate HR development through the implementation of management training sessions.
- Managed the criminal background check process for new employees
- Evaluated effectiveness of workplace, employee, and management policies and procedures through audits.
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Streamlined operations by updating personnel policies, SOPs, and handbooks
- Enhanced onboarding process by conducting comprehensive orientations for new employees
- Conducted salary survey research for both exempt and non-exempt positions, ensuring competitive pay aligned with market levels
- Resolved employment-related disputes through proactive communication
- Calculated turnover metrics for both salaried and hourly associates
- Ensured accuracy and completeness of employment and payroll records
Education
Associate of Arts - Business Communications
ARIZONA CAREER COLLEGE
Phoenix, AZ04.1986
Skills
- Project Management
- Human Resource Information System (HRIS)
- Benefits Administration / Management
- Leadership
- HIPAA Compliance
- Employee benefits administration
- Vendor Relationship Management
- COBRA Administration
- FMLA and ADA Knowledge
- Healthcare Plan Design
Timeline
Employee Benefits Manager
Methodist Health System
09.2022 - Current
Employee Benefit Manager
Main Event Entertainment
08.2017 - 08.2022
Lead Benefit Specialist
Sprouts Farmers Market
10.2010 - 01.2017
Senior HR Specialist
AMAZON, INC
10.2007 - 10.2010
Associate of Arts - Business Communications
ARIZONA CAREER COLLEGE
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