Letha Koepp
Rio Rancho,NM
Summary
An Administrative and Production Professional with 20+ years of experience and working knowledge creating positive results with the ability to facilitate and communicate many aspects of an installation or production project from start to finish with professionalism, confidence and confidentiality.
Overview
31
31
years of professional experience
Work History
Project Support Professional – Exceptions Team
Lowe’s
03.2023 - Current
- Call Center Customer Service for Installation Projects including customer de-escalations and resolutions by partnering with field leadership as with the Field Provider Manager, Territory Sales Manager and Store leadership.
- Assist in closing Aged Jobs, Jobs with Decommissioned Labor Categories, Jobs with Terminated Providers as well as peripheral and follow up work required to move these jobs to closed status or assigned by Installation Support Manager.
- Our team works closely on many jobs as customers or field leadership may call and speak with a number of our members. Often it takes team collaboration to determine the best solution for a customer as well as the most efficient and cost effective method to support a solution.
Project Coordinator/Service Coordinator
Lowe’s
06.2021 - 03.2023
- Ensure appropriate communication between customers and service providers regarding installations and projects.
- Conducting initial contact with the customer to provide correct contact information; set expectations of jobs and projects and verify scope to ensure successful completion.
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Arrange delivery of product for project to start on time including tracking special orders to incorporate with job.
- Handle post completion matters.
- Communicate as needed with Customer, Service Provider, Stores and Vendors and maintain accurate records of all interactions and occurrences in relation to Customer and Service Provider contact with updates through documentation.
Order Processing Specialist
Key Code Media / Burst Communications
11.2001 - 03.2020
- Broadcast/AV Administrative Project Manager
- All Administrative project duties from the time a purchase order is received through completion of the project
- This included project labor accounting, cost negotiations with vendors and project invoicing based on the customer purchase order or contract specifications
- Direct sales – Sales order entry, purchase order processing and expediting as well as accounts payable duties and order invoicing
- Software training for new employees
- Standout Projects… Managed the City of Los Angeles multi-million-dollar contract for more than 15 years which continuously included multi-level projects as well as direct ship orders
- Managed several multi-million-dollar projects with the Dallas Cowboys Football Club
- Documented shipping information for orders and tracked packages when necessary.
- Completed accurate order entry and data verification.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Burst Communications was purchased by Key Code Media effective 10.1.2018
- The responsibilities listed above were performed and carried forward with the purchase
- The only change at the time of acquisition was Job Title.
Traffic Manager
KTWO Television
08.1997 - 11.2001
- Product program / commercial logs for parent NBC and satellite stations using Columbine/Encode traffic systems
- Local and National sales order entry and inventory control
- Weekly program schedules using NBC-APT
- Paid Program coordinator / National Sales Assistant including exclusivity requests and Nielsen reports.
On-Air Operations Supervisor
KTWO Television
04.1993 - 08.1997
- Coordinated and trained 7 member operations staff
- Daily board shift including on air signal, program records, commercial dubs, commercial log entry and certification
- EAS activation, documentation and training.
Education
High School Diploma -
Northglenn High School
Northglenn, COSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Active Listening
Lowe's Successes
- Region 14 Monthly Top Performance Employee of the Month awarded for 12/22 – RISM – Judy Anaya
- Region 2 Monthly Top Performance Employee of the Month awarded for 11/23 – RISM – Mike Hinkle
- Special Off-Line assignment 12/8 – 12/23/22 Region 5 – Aged Jobs
- Special Project assignment 3/9/23 – 4/7/23 Region 2 – Provider Termination / Aged Jobs
- Transferred to Region 2 – AM – Emily Vickers Special Project – Exceptions Team 4/10/23 – 2/28/24.
- Transferred to Region 6 – ISM – Jennifer DePrimo – Exceptions Team Ongoing
Additional Skills
- Proficient in Microsoft Office, with a focus on Excel.
- Experienced in customer service and cash transactions.
- Able to communicate in a clear, concise, tactful and prompt manner both orally and in written exchanges using correct grammar and punctuation.
- Professional Chocolatier with training experience.
- USBC Bronze Certified Bowling Coach.
- Experienced Color Guard Instructor for High School and Drum Corps Color Guards
References
Upon Request
Timeline
Project Support Professional – Exceptions Team
Lowe’s
03.2023 - Current
Project Coordinator/Service Coordinator
Lowe’s
06.2021 - 03.2023
Order Processing Specialist
Key Code Media / Burst Communications
11.2001 - 03.2020
Traffic Manager
KTWO Television
08.1997 - 11.2001
On-Air Operations Supervisor
KTWO Television
04.1993 - 08.1997
High School Diploma -
Northglenn High School