LETHA L. HATTON
LAWRENCEBURG,KY
Summary
Organized and driven administrative professional with more than twenty years experience in the rehab industry...Seeking an opportunity to use my team building skills as a funding specialist in a growing company.
Overview
24
24
years of professional experience
Work History
CUSTOMER EXPERIENCE MANAGER
QUIPT HOME MEDICAL
LEXINGTON, KY
07.2025 - Current
- Developing customer feedback systems for continuous improvement initiatives.
- Responsible for the day-to-day operations of branch location and management of staff.
- Responsible to oversee operations, sales, ordering, receiving, reporting, payroll, inventory and all customer issues.
Funding Specialist
Quipt Home Medical
06.2016 - Current
- Responsible for submitting all complex rehab orders for insurance authorization.
- Submitting to all commercial payers, Medicare, and state Medicaids for (13) salespersons in (10) states.
- Also appealing denied cases.
- Responsibilities also include the preparation of medical documentation and correspondence with doctors and other clinicians.
FUNDING SPECIALIST
RELIABLE MEDICAL
Lexington, KY
01.2024 - 06.2025
- Responsible for keying orders from ATP specifications.
- Generating, collecting, and reviewing all medical documents.
- Submission of all orders for prior authorization through insurance for funding.
- Responsible for logging PARS and sending all orders to purchasing.
Authorization Specialist
Numotion
02.2009 - 05.2016
- Responsible for submitting all complex rehab orders for insurance auth.
- Submitting said authorizations for multiple salespersons to all payers while operating mult-line phone system, preparing medical documentation, and providing follow up on both med docs and authorizations.
Authorization Specialist/Biller
Mobility Access Providers
02.2007 - 12.2007
- Responsible for the medical documentation, insurance authorizations and billing of all power wheelchairs.
Customer Service/Authorizations
Hamiltons Has
03.2002 - 01.2007
- Responsible to greet customers, take phone calls, intake/data entry, complete/send med docs, obtain insurance authorizations.
- Complete patient files up to the point of billing.
Education
GENERAL STUDIES - SECONDARY EDUCATION
MOREHEAD STATE UNIVERSITY
05.1993
UNIVERSITY OF KENTUCKY
05.1991
Skills
- Customer Service
- Continuous Education
- HIPAA Compliance
- Microsoft Excel
- Microsoft Word
- Typing
- Brightree
- Rx Web
References
Available upon request
Timeline
CUSTOMER EXPERIENCE MANAGER
QUIPT HOME MEDICAL
07.2025 - Current
FUNDING SPECIALIST
RELIABLE MEDICAL
01.2024 - 06.2025
Funding Specialist
Quipt Home Medical
06.2016 - Current
Authorization Specialist
Numotion
02.2009 - 05.2016
Authorization Specialist/Biller
Mobility Access Providers
02.2007 - 12.2007
Customer Service/Authorizations
Hamiltons Has
03.2002 - 01.2007
GENERAL STUDIES - SECONDARY EDUCATION
MOREHEAD STATE UNIVERSITY
UNIVERSITY OF KENTUCKY
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