Letha Major
Geismar,La
Summary
Energetic Customer Service Representative with 3 + years of experience resolving complex Customer inquiries. Passionate about building strong customer relationships. Knowledgeable with major customer service, plus I maintain a positive and friendly disposition.
Professional administrative specialist prepared for back office responsibilities. Expertise in handling various administrative duties and maintaining organized records. Known for collaborative efforts and adaptability to changing requirements. Reliable in managing data and supporting operational workflows.
Overview
1
1
Certification
Work History
Front/Back Office Clerk
Our Lady of the Lake Medical Center
01.2012 - 2019
- Resolve customer inquiries via phone and email daily.
- Made daily outbound calls per day to follow up with patient needs.
- Strong aptitude to quickly learn and retain technical skills and institutional knowledge.
- Strong communication and multitasking skills
- Pre-certs all service ordered by Hospital.
- Provides updates based on an agreed upon timeframe. Assists in increasing member's engagement into appropriate programs and offerings.
- Maintain a clean, well-organized, and safe working environment.
- Assisted in managing inventory of medical supplies, ensuring availability for clinical staff.
- Processed and maintained patient records using electronic health record systems.
- Coordinated communication between departments to ensure efficient workflow and patient care.
- Handled sensitive customer data with strict adherence to privacy regulations and company policies, maintaining trust and confidentiality in all interactions.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Education
Diploma - Business
05.1984
Certificate of Technical Studies - Medical Technology
Skills
- Outbound/Inbound Calling
- Customer Services
- Appointment Scheduler
- Strategic Planning
- Scheduling appointments
- Data entry expertise
- File management
- Confidentiality handling
- Workplace safety
- Document management
- Customer service
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Professionalism
- Record sorting and filing
- Scheduling
Accomplishments
- Documented and resolved Work Ethnic which led to Improve work volume.
Certification
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Timeline
Front/Back Office Clerk - Our Lady of the Lake Medical Center
01.2012 - 2019
Destrehan High School - Diploma, Business
Eastern College - Certificate of Technical Studies, Medical Technology