Overview
Work History
Education
Skills
Certification
Timeline
Generic

Letha Swanson

Gold Bar,WA

Overview

10
10
years of professional experience
1
1
Certification

Work History

Cashier

Walmart
07.2004 - 08.2014
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Representative

Walmart
07.2004 - 08.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Customer Service Manager

Walmart
07.2004 - 08.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Education

Medical Assistant Phlebotomy - EKG/Phlebotomy

Everett Community College
Everett, WA
08.2021

Skills

  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Complex Problem-Solving
  • Merchandise Restocking
  • Inventory Management

Certification

  • Licensed Pharmacy Assistant Wa State DOH

Credential# VB 60260787 10/2013 - Current

  • Certificate Medical Assistant Phlebotomy Wa State DOH

Credential# PC61345819 08/2021 - Current


Timeline

Cashier

Walmart
07.2004 - 08.2014

Customer Service Representative

Walmart
07.2004 - 08.2014

Customer Service Manager

Walmart
07.2004 - 08.2014

Medical Assistant Phlebotomy - EKG/Phlebotomy

Everett Community College

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Letha Swanson