Letha Swanson
Gold Bar,WA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
07.2004 - 08.2014
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Walmart
07.2004 - 08.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Manager
Walmart
07.2004 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives and cashiers, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Education
Medical Assistant Phlebotomy - EKG/Phlebotomy
Everett Community College
Everett, WA08.2021
Skills
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Complex Problem-Solving
- Merchandise Restocking
- Inventory Management
Certification
- Licensed Pharmacy Assistant Wa State DOH
Credential# VB 60260787 10/2013 - Current
- Certificate Medical Assistant Phlebotomy Wa State DOH
Credential# PC61345819 08/2021 - Current
Timeline
Cashier
Walmart
07.2004 - 08.2014
Customer Service Representative
Walmart
07.2004 - 08.2014
Customer Service Manager
Walmart
07.2004 - 08.2014
Medical Assistant Phlebotomy - EKG/Phlebotomy
Everett Community College