Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lethabo Letube

Cape Town South Africa ,ZA

Summary

Detail-oriented and highly organized professional with over 3 years of experience in administrative support and customer service. Skilled in managing emails, live chats, and calls to deliver excellent customer experiences. Adept at remote work, utilizing tools like Slack, Microsoft Office, and CRM software to efficiently communicate and solve customer issues.

Seeking a remote position where I can apply my communication skills, problem-solving abilities, and time management to support a dynamic team.

Overview

9
9
years of professional experience

Work History

Camp Counselor

Tyler Place Resort
05.2023 - Current
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Travel Consultant

Webhelp South Africa
04.2021 - 04.2023
  • Assisted corporate clients with booking flights using the Amadeus system, ensuring accuracy and timely service.
  • Managed travel-related inquiries via email and phone, offering tailored solutions to meet company needs.
  • Coordinated flight changes, cancellations, and upgrades, providing a seamless booking experience for clients.
  • Ensured all bookings complied with company travel policies and optimized costs.

Customer Service Representative

Capita SA
10.2017 - 03.2020
  • Delivered exceptional customer support through email, chat, and phone, ensuring customer satisfaction and quick issue resolution.
  • Maintained a high customer satisfaction rating by resolving queries in a professional and efficient manner.
  • Used CRM software (e.g., Salesforce) to track interactions and follow up with customers,
    ensuring a seamless experience.
  • Provided product/service information and handled complaints with empathy, improving customer retention rates.

Junior Project Coordinator

Project Playground
04.2016 - 04.2017
  • Proactively sought feedback from team members regarding potential improvements to existing processes, incorporating insights into action plans for continuous process enhancement.
  • Demonstrated adaptability in adjusting to changing priorities or scope adjustments as needed during projects'' lifecycles.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of project coordination.
  • Evaluated post-project outcomes against initial objectives, analyzing areas for improvement in future initiatives.

Education

High School Diploma -

Rhodes High School
Cape Town South Africa

Skills

  • Administrative Support: Calendar management, data entry, document preparation, and scheduling
  • Customer Service: Expertise in email, chat, and call support, proficient in CRM tools (Salesforce, HubSpot), and skilled in conflict resolution and problem-solving
  • Remote Work Proficiency: Self-motivated, highly organized, and effective communicator with experience in time management and virtual collaboration using tools like Slack, Zoom, Trello, and Google Workspace

Timeline

Camp Counselor

Tyler Place Resort
05.2023 - Current

Travel Consultant

Webhelp South Africa
04.2021 - 04.2023

Customer Service Representative

Capita SA
10.2017 - 03.2020

Junior Project Coordinator

Project Playground
04.2016 - 04.2017

High School Diploma -

Rhodes High School

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Lethabo Letube