Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Letha Courtney Embry

Morgantown,KY

Summary

Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Therapeutic Support Specialist

Benchmark Family Services
08.2023 - Current
  • Assists in the development of treatment plans including medication concerns with the input of family, legal guardian or significant others
  • Provides case management services to foster children
  • Conducts home visits and provides on-going assessments to ensure foster homes remain viable for placements
  • Provides support to foster children and consultation to foster parents
  • May refer children for counseling, psychiatric and psychological services if indicated
  • Complies with paperwork requirements as established by the state placing agency and Benchmark Family Services, Inc
  • Establishes a formal process for case reviews and information transfer between agencies and referral sources that appropriately meets the needs of those agencies/professional referral sources to promote their professional involvement in the child's treatment
  • Assist with child placing services, including identifying and contacting an appropriate BFS foster home and coordinating arrangements between the state placement worker and BFS foster home
  • Maintains knowledge of current trends and developments in the field.

Activity Director Certified

Greenwood Nursing and Rehabilitation Center
02.2023 - 08.2023
  • Organized social program of entertainment, exercise, spiritual reflection, education, and community outings, meeting resident mental and physical needs
  • Accountable for the well being of residents with minor and progressive memory loss
  • Built strong connections with family members of residents
  • Evaluated new residents/patients to create care plans and ensured plans was completed
  • Gathered documentation as required by state and federal regulations
  • Assess resident preferences and develop a program of opportunities and activities that are meaningful to the residents served and enhance their sense of well-being.

Activities Assistant

Signature HealthCARE LLC
02.2022 - 02.2023
  • Assisted the Quality-of-Life Director in the preparation of the monthly activities calendar then was able to perform those daily activities while providing compassionate care to each elder
  • This is accomplished by helping each elder being able to do the activities
  • Supported the ideas of the Activity Director in organization, selection, assessment, and implementation of fun services to address each individual interests and needs of the overall elder population
  • Conducted 1:1 visits and face-to-face interviews to evaluate function and daily activity of the elder
  • Social Media posting/ marketing

Director of Admission & Marketing

Signature HealthCARE LLC
07.2021 - 02.2022
  • Organize admissions for nursing and rehab center for all new elders and returning elders to certify all vital clinical information is available to the unit nurse
  • While ensuring the continuation of communication amongst departments as they pertain to admits
  • Complete daily bed log /census to contain upcoming admissions and discharges
  • Updated bed board daily to show upcoming room changes, open rooms, and new admits going to rooms
  • Responsible for ensuring the admission paperwork and arbitration agreement are signed by new elders/ elder representative in a sensible manner and filed correctly in the business office
  • Created relationships and marketed via in person and email with local health care organizations, community and hospitals
  • Knowledge of Salesforce

Activities Assistant

Signature HealthCARE LLC
03.2021 - 07.2021
  • Assisted the Quality-of-Life Director in the preparation of the monthly activities calendar then was able to perform those daily activities while providing compassionate care to each elder
  • This is accomplished by helping each elder being able to do the activities
  • Supported the ideas of the Activity Director in organization, selection, assessment, and implementation of fun services to address each individual interests and needs of the overall elder population
  • Conducted 1:1 visits and face-to-face interviews to evaluate function and daily activity of the elder
  • Social Media posting/ marketing

Pharmacy Technician

King Drug & Home Care
05.2019 - 03.2021
  • Accurately calculate prescription dosage, dispense the correct medications, prepare prescription labels, and fill prescriptions for the final check by the pharmacists
  • Worked with a licensed pharmacist to deliver excellent customer service within a retail pharmacy setting
  • Used the pharmacy's computer software to maintain information when filling prescriptions that include insurance billing, doctor and patient data, and prescription interpretation
  • Worked retail counter where I helped conduct sales and retail purchases along with answering the consumers questions/concerns
  • While providing excellent costumer service.

Information Desk

Garret Conference Center
08.2017 - 05.2019

• Responsible for unlocking & locking room • Communicated with students on where things are located on campus • Responsible for opening & closing the building

Receptionist

Signature HealthCARE LLC
03.2019 - 05.2019
  • Answered the telephone; took and relayed messages; provided information to callers
  • Gathered, documented, reconciled census
  • Receiving and sorting mail and packages
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Intern

Signature HealthCARE LLC
07.2018 - 11.2018
  • Worked on a team to plan the Wendy's Neverland Performance for Region One
  • Helped Administrator with monthly reports for upper management
  • Helped plan and wrote the volunteer speech for Hall of Fame.

Intern

Village Manor
05.2018 - 07.2018
  • Developed the Memory Keepers Family Festival and ran the Virtual Dementia Tour
  • Created and ran monthly activity calendar for the Memory Care Unit
  • Audited and Handled confidential information.

Education

Certification - Medical Coding

American Academy of Professional Coders
Remote
05.2024

Bachelor of Science - Healthcare Administration

Western Kentucky University
Bowling Green, KY
05.2019

Skills

  • Quality Assurance Controls

  • Account updating

  • Insurance Claim Processing Software

  • Knowledge of Health insurance

  • Call Documentation

  • System implementation

  • Knowledge of EMR Systems and Salesforce

  • Medical Office Experience/Billing

  • Time management/Organizational skills

  • Microsoft Office (10 years)

  • Customer service

  • Medical terminology

Certification

  • Driver's License
  • State Tested Nursing Assistant

Timeline

Therapeutic Support Specialist

Benchmark Family Services
08.2023 - Current

Activity Director Certified

Greenwood Nursing and Rehabilitation Center
02.2023 - 08.2023

Activities Assistant

Signature HealthCARE LLC
02.2022 - 02.2023

Director of Admission & Marketing

Signature HealthCARE LLC
07.2021 - 02.2022

Activities Assistant

Signature HealthCARE LLC
03.2021 - 07.2021

Pharmacy Technician

King Drug & Home Care
05.2019 - 03.2021

Receptionist

Signature HealthCARE LLC
03.2019 - 05.2019

Intern

Signature HealthCARE LLC
07.2018 - 11.2018

Intern

Village Manor
05.2018 - 07.2018

Information Desk

Garret Conference Center
08.2017 - 05.2019

Certification - Medical Coding

American Academy of Professional Coders

Bachelor of Science - Healthcare Administration

Western Kentucky University
Letha Courtney Embry