Lethu Vo

• Assisted students in achieving academic goals by providing one-on-one tutoring and small group instruction in various subjects.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted teachers in managing classrooms effectively by maintaining clear expectations, enforcing rules consistently, and reinforcing positive behavior choices.
• Monitored student classroom and outdoors activities to promote student safety.

Appointed by state government, a notary public performs duties as a neutral observer in non-contentious matters. Responsibilities include serving as an impartial witness and preventing fraud in various transactions.

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• Successfully executed the preparation and notarization process for a diverse set of legal documents such as deeds, mortgages, contracts, affidavits,and powers of attorney.
• Meticulously examined and approved all signed paperwork prior to its submission to relevant authorities.
• Kept updated on changes in local and state laws governing Notaries Public.

• Delivered prompt and professional member service by handling various calls with courtesy and efficiency, successfully addressing any problems that arose.
• Provides clear and accurate information in a timely manner
• Processes authorize transactions/requests accurately and in a timely manner
• Properly directs calls/requests to the appropriate employee/department for processing as needed
• Effectively explains credit union policies and procedures, and compliance regulations to the member
• Proactively identified products referral and cross-sell chances in various scenarios including fulfilling pressing member requirements, implementing promotional offers, and executing targeted marketing campaigns.

• Provides a winning service experience and assumes responsibility for her efficient, effective and accurate processing and performing of transactions for members and non-members including deposits, withdrawals, sales of negotiable instruments, etc
• Active role in promoting and advising on various credit union offerings
• Assisted with back-office support for tasks such as auditing and compliance activities, cash ordering processes, vault teller duties,
  and various additional functions.

• Demonstrated expertise in negotiating, influencing, and promoting property transactions (2005-2007)
• Kept up-to-date with laws concerning real estate transactions and adhered to regulations.
• Supported clients by facilitating the process of obtaining financing options such as mortgages and various types of loans.
• Negotiated contracts and finalized sales agreements by establishing mutually beneficial terms between buyers and sellers. Reached agreements on pricing and contract specifications.

• Monitored daily operations for compliance with quality standards and safety regulations.
• Ensured compliance with safety regulations and industry standards.
• Ensured that all operational tasks were completed within established timeframes.
• Collaborated with other departments to coordinate activities related to operations management.
• Identified areas for process improvement and developed strategies to enhance efficiency.
• Developed and implemented operational policies and procedures.
• Assisted in the recruitment, training, and evaluation of personnel.
• Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
• Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
• Resolved customer complaints promptly and professionally.
• Educated operations team on best practices, company policies and service excellence standards.
• Monitored new employees, evaluated training programs and reported progress to supervisors.

• Company Overview: Operated a member-driven not-for-profit organization
• Focused on optimizing company resources to provide lower rates, exceptional service, and member benefits instead of solely prioritizing shareholder profits.
• Offered personalized assistance to members in aligning their individual financial needs with the comprehensive selection of Credit Union loan and deposit solutions.
• Facilitated account openings for branch customers, addressing specific member requirements
• Demonstrated cross-selling and upselling skills by effectively promoting Credit Union products and services.
• Engaged in external presentations aimed at enhancing membership
• Increased sales performance by effectively identifying and taking advantage of sales opportunities.
• Attended staff meetings providing feedback on performance metrics.
• Participated in community outreach events representing the credit union.

• Oversaw a diverse team of up to 20 tellers, combining both full-time and part-time positions.
• Ensured accurate and efficient performance through training and mentoring
• Maintained optimal scheduling for teller staff in a fast-paced branch environment
• Assumed responsibilities when the Branch Manager was not available
• Administered pre-employment examinations to assess the eligibility of potential candidates.
• Conducted interviews to evaluate qualified and motivated candidates for employment
• Organized new-hire paperwork and provided guidance to employees on their newly acquired position.
• Created and implemented successful sales competitions that consistently exceeded goals
• Resolved sales and service problems by analyzing tracking reports.
• Analyzed customer credit profiles to determine eligibility for various types of loans.
• Maintained position of trust and responsibility by keeping customer business confidential.
• Maintained and built strong client relationships through quality, personalized interactions.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Served as an intermediary to the operations officer, handling escalated customer issues.
• Provided support to operations offer by identifying and resolving tellers' out-of-balance conditions
• Provided back-office support in areas related to inventory control, cash ordering, vault teller duties, and various other functions
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Developed strong relationships with customers by providing personalized assistance and support.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Identified, referred, and cross-sold appropriate bank products and services
• Accountable for control and balancing of cash drawer
• Minimized loss potential by adhering to bank policies and procedures
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Cross-sold bank products such as savings accounts and credit cards to existing clients.
• Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
• Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
• Adhered to financial services security and audit procedures.
• Delivered exceptional service to customers in person or over telephone.