Letia Faamai
North Las Vegas,NV
Summary
Motivated and detail-oriented healthcare professional with an Associate’s Degree in Medical Billing and Coding and current pursuit of a Bachelor’s in Health Information Management. Proven experience in healthcare call centers, HIM departments, data entry, and medical billing. Strong background in customer service, team leadership, and administrative support. Adept at managing patient records, ensuring data accuracy, and delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
InTouch CX
06.2025 - Current
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate responses.
- Assisted in processing service requests, contributing to efficient workflow management.
- Documented customer interactions in CRM system, maintaining comprehensive records for future reference.
- Collaborated with team members to enhance customer satisfaction and streamline support processes.
HIM Technician
R1 RCM, Intermountain Healthcare
06.2023 - 01.2025
- Maintained patient records with accuracy and attention to detail.
- Assisted in organizing medical documentation for efficient retrieval.
- Supported coding processes by verifying data integrity and completeness.
- Collaborated with healthcare staff to ensure compliance with regulations.
Transaction Processor
Conduent
03.2021 - 04.2023
- Processed high-volume transactions with accuracy and efficiency to maintain operational flow.
- Reviewed and reconciled discrepancies in payment processing to ensure compliance and accuracy.
- Utilized data entry systems to input transaction details, enhancing record-keeping reliability.
- Collaborated with team members to streamline workflows and improve overall processing time.
Data Entry Clerk
Ultimate Medical Academy Online Operations
10.2021 - 05.2022
- Entered patient data into electronic health record systems with high accuracy and attention to detail.
- Maintained confidentiality of sensitive medical information in compliance with HIPAA regulations.
- Reviewed and verified data entries for accuracy, resolving discrepancies as needed.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH04-2027
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2024
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
Timeline
Customer Care Representative
InTouch CX
06.2025 - Current
HIM Technician
R1 RCM, Intermountain Healthcare
06.2023 - 01.2025
Data Entry Clerk
Ultimate Medical Academy Online Operations
10.2021 - 05.2022
Transaction Processor
Conduent
03.2021 - 04.2023
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy