Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Letica Arteaga

Needville,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience

Work History

Receptionist

Texas Farm Bureau Insurance
Rosenberg, TX
08.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Bilingual CSR

Toledo Finance
Rosenberg, TX
02.2019 - 02.2020
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Identified and responded to customer requests and concerns through email, online chat and phone for both English and [Type]-speaking customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered up to [Number] calls per day in busy, fast-paced office for both English and [Type]-speaking customers.
  • Processed orders, credits and tracked returns.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Updated and maintained information in customer accounts.
  • Helped achieve [Result] by translating customer paperwork and company documentation.
  • Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated professionally with colleagues, freelancers and clients.
  • Delivered excellent customer service, resulting in consistent [Number]% customer satisfaction rating.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Entered orders into [Type] computer database system.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $[Amount] of dollars in [Timeframe] business.
  • Facilitated inter-departmental communication to effectively provide customer support.

Bank Teller

Brazos Valley School Credit Union
Richmond, TX
11.2015 - 10.2018
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Assistant Manager

Pennywise Resale Store
Richmond, TX
09.2013 - 05.2016
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.

Education

GED -

Wharton County Junior College
Wharton, TX
05.2011

Skills

  • Data Research and Analysis
  • Greeting and Seating Clients
  • Visitor and Customer Relations
  • Delivery Coordination
  • Call Answering and Routing
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Security Awareness
  • Multi-Line Telephone Skills
  • Making Appointments
  • Data Imports
  • Call Transfers
  • Impression Taking
  • Confirming Transactions
  • Telephone Answering

Timeline

Receptionist

Texas Farm Bureau Insurance
08.2020 - Current

Bilingual CSR

Toledo Finance
02.2019 - 02.2020

Bank Teller

Brazos Valley School Credit Union
11.2015 - 10.2018

Assistant Manager

Pennywise Resale Store
09.2013 - 05.2016

GED -

Wharton County Junior College

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Letica Arteaga