Letica Irvin
San Pedro,CA
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Seeking a challenging position within a government agency where I can leverage my expertise in security operations, risk assessment, and crisis management to contribute to the safety and security.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Guard
Target LLC
03.2023 - 09.2023
- Reported repeat guest to build cases to report and build cases for PD
- Reviewed system information to uncover and successfully pursue over $1600 in claims.
- Responded quickly to incidents and assessed active situations for security concerns.
- Preventing financial loss caused by theft and fraud.
- Asset protection daily, safety checks observing, and report writing along with contacting local police enforcement.
- Protecting company assets by proper security equipment, making sure it is not faulty.
- Uploading cases and videos on USB drive to export into Files.
- Apprehending subjects at store front and guest servicing .
- Video surveillance while on post and observing making call outs on radio.
- Making sure credit card machines have not been tampered with each shift and periodically throughout the day
Security Officer
Treasure Island Resort & Casino
08.2022 - 11.2022
- Patrolling and monitoring activities on the company's premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
- Testing security systems and, if needed, operating X-ray machines and metal detectors
- Using provided communication devices such as two-way radios in a clear and concise manner
- Performing CPR or first aid when needed.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Front Desk Security Guard
Navy Base Guam
06.2019 - 12.2020
- Assuring my team provided all MWR customers with safety during opening and closing shifts.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return
- Notified manager if damage or loss has occurred
- Ensures all rental or check-out forms are properly completed and reservation and checkout procedures are followed.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
Retention Specialist
Sutherland Global
09.2017 - 03.2018
- Develop new strategies for customer retention activities
- Respond to customer queries and address service complaints in a timely manner
- Work with Sales Manager in implementing sales promotion activities
- Track contracts that are soon to be expired and contact customers for renewals
- Develop product presentations and demonstrations to customers
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Explain customers about new products and benefits
- Make sales calls to existing and new customers for business growth
- Perform customer negotiations and reach a fair conclusion from both business and customer perspectives.
Education
High School Diploma -
Las Vegas Highschool
Las Vegas01.2009
Certification
Guard Card
Timeline
Security Guard
Target LLC
03.2023 - 09.2023
Security Officer
Treasure Island Resort & Casino
08.2022 - 11.2022
Front Desk Security Guard
Navy Base Guam
06.2019 - 12.2020
Retention Specialist
Sutherland Global
09.2017 - 03.2018
High School Diploma -
Las Vegas Highschool
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