Leticia Aguilar
Magna
Summary
Proven Warehouse Worker and Customer Service Representative with a track record of enhancing operational efficiency and customer satisfaction at companies like UPS. Skilled in material handling and clear communication, adept at problem-solving and maintaining professionalism under pressure. Demonstrated ability to improve workflow and customer loyalty, leveraging self-motivation and discipline to exceed employer expectations.
Positive and reliable individual with knack for efficiently handling tasks and strong work ethic. Understands warehouse operations and techniques, including inventory management and equipment operation. Committed to maintaining safe and organized workspace to ensure seamless workflow and productivity.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
IDS
10.2024 - 12.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Warehouse Worker
UPS
05.2023 - 09.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Forklift Operator
04.2023 - 05.2023
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Customer Service Representative
Black Turtle Services
08.2017 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
Customer Service Representative
Alorica
12.2014 - 04.2017
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Perris Lake
Perris, CA05-2005
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Order picking
- Clear communication
- Sorting and labeling
- Material handling
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Worker
IDS
10.2024 - 12.2024
Warehouse Worker
UPS
05.2023 - 09.2023
Forklift Operator
04.2023 - 05.2023
Customer Service Representative
Black Turtle Services
08.2017 - 03.2018
Customer Service Representative
Alorica
12.2014 - 04.2017
High School Diploma -
Perris Lake
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