Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Leticia Aleman

Wauchula

Summary

Highly motivated and committed administrative certified medical assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multi-task and prioritize workloads with little or no supervision. Experienced with over 15 years of experience in medical field with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Certified Medical Administrative Assistant

Advent Health
11.2018 - Current


  • Work conditions will be transitional between the inside medical facility and the outside testing site and may be exposed to changing weather conditions
  • Wear appropriate PPE for procedures or exposure to COVID-19.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Assist with procedures for example: flexible laryngoscope, cauterizations of nasal bleeders, nasal endoscopy etc.
  • Clean rooms and remove instruments/exam items after each patient.
  • Documented vital signs and health history for patients every visit
  • Perform non-clinical duties to support ongoing daily testing operational requirements or as assigned
  • Follow HIPAA guidelines for patient confidentiality
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Practice Manager

AdventHealth
09.2021 - 01.2022
  • Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care.
  • Insurance billing and collections.
  • Fiscal management.
  • Knowledge of governmental regulations and compliance requirements.
  • Knowledge of human resources management techniques, principles and practices.
  • Knowledge of computer programs and applications.
  • Skill in exercising a high degree or initiative, judgment, discretion and decision-making to achieve organization objectives.
  • Skill in analyzing situations accurately and taking effective action.
  • Skill in using computer software to include word-processing, spreadsheets, database and general accounting.
  • Skill in establishing and maintaining effective working relationships with employees, policy making bodies, third party payers, patients and the public.
  • Skill in organizing work, making assignments and achieving goals and objectives.
  • Ability to assume responsibility and exercise authority over assigned work function.
  • Ability to establish and maintain quality control standards.
  • Ability to organize and integrate organization priorities and deadlines.
  • Ability to research and prepare comprehensive reports.

Health Assistant

CareSync Inc.
01.2018 - 06.2018
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Pull records from EMR and then transcribed patient’s medical records into usable health data.
  • Ensure medical histories are accurate, complete, up-to-date and properly entered into the patient’s care coordination plan.
  • Place outbound calls to new and existing patients to welcome them to CareSync, review their personalized plan of care, and/or assist them with care coordination services.
  • Coordinate communication between all the doctors and specialist and help the patient move through transitions in the healthcare system.
  • Identifying community resources, fitness classes, healthcare programs, support groups and other resources that can help the patient

Team Lead

Teleperformance USA
09.2016 - 01.2018
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Identified and resolved discrepancies between patient information and claims data.
  • Processed insurance payments and maintained accurate documentation of payments.
  • Generated reports on medical claims processing activities and results.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Certified Medical Assistant

Wellmed Medical Group
08.2008 - 01.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Prior Authorizations/Referrals
  • NCS/Arterial Dopplers/Dexa Scans/PFT's
  • Transcribe medical records

Education

Medical Assistant - Medical Assisting

Fortis Career Institute
Lakeland
09.2008

GED -

Adult Education
Wauchula
05.2007

Skills

  • Payment Collection and Processing
  • Healthcare Coding/Insurance Billing
  • Care/Quality Management
  • Infection Control and Aseptic Procedures
  • Knowledge of HIPAA/Joint Commission
  • Phlebotomy
  • Infection Control
  • COVID19 Testing/Handling
  • Specimen Handling and Processing
  • EMR-Athena/Cerner/Epic/E-Clinicals
  • CPR/BLS Certified
  • Obtaining Vital Signs and Medical History

Certification

Certified Clinical Medical Assistant (CCMA) -NHA

Certification # J5X2L7B9 Expiration Date 04/14/2025

CPR/BLS Expiration Date 09/30/2025

References

Alyssa Duke 863-443-3248

Amenanely Godinez 863-243-9563

Ponci Rios 863-245-4400

Timeline

Practice Manager

AdventHealth
09.2021 - 01.2022

Certified Medical Administrative Assistant

Advent Health
11.2018 - Current

Health Assistant

CareSync Inc.
01.2018 - 06.2018

Team Lead

Teleperformance USA
09.2016 - 01.2018

Certified Medical Assistant

Wellmed Medical Group
08.2008 - 01.2013

Medical Assistant - Medical Assisting

Fortis Career Institute

GED -

Adult Education

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