Leticia Amador
GLEN ALLEN,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Load Planner
K.L Breeden And Sons
08.2023 - Current
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Followed all preferred work methods, safety policies and procedures per company guidelines while reporting unsafe conditions.
- Enhanced on-time delivery rates by optimizing route selection and adjusting plans according to real-time data.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
Senior Operations Specialist
Schneider
11.2021 - 07.2023
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Managed day-to-day operations, ensuring that deadlines were met, resources were allocated effectively, and project objectives were achieved.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Answered phone calls and responded to customer emails.
- Provided training and guidance to new dispatchers.
- Assign freight in accordance with the daily market plan to maximize profitability, customer satisfaction, and driver retention
Guest Service Representative
Target
11.2020 - 11.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
North High School
Sheboygan, WI06.2019
Skills
Transportation Planning
Microsoft Office
Written Communication
Dispatch Coordination
Customer Service
Hours of Service Enforcement
Hobbies
- Reading
- Writing
- Cooking
- Hiking
Timeline
Load Planner
K.L Breeden And Sons
08.2023 - Current
Senior Operations Specialist
Schneider
11.2021 - 07.2023
Guest Service Representative
Target
11.2020 - 11.2021
High School Diploma -
North High School
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