Leticia Arjoon
Hollywood,FL
Summary
Experienced professional with 5+ years in customer service. Strong troubleshooting, problem-solving, and critical thinking skills. Proficient in administration with exceptional organizational, prioritization, multi-tasking, and time management abilities. Detail-oriented, articulate, adaptable, and skilled at thinking on the spot. Builds strong professional relationships and consistently exceeds job requirements.
Overview
9
9
years of professional experience
Work History
Uber Driver
Broward and Dade County
12.2019 - Current
- Maintained a 4.98-star rating by providing excellent customer service and keeping the vehicle in pristine condition
- Utilized advanced driving skills to navigate through traffic and find the most efficient routes
- Assisted passengers and provided helpful information about local attractions and amenities
- Completed over 500 rides, ensuring timely and safe transportation for all passengers
- Maintained a clean and well-maintained vehicle to enhance passenger experience.
Freelancing Graphic Designer
Various Companies
Dade & Broward County, FL
06.2015 - Current
- Delivered excellent customer service, adept at building and maintaining repeat partnerships and referrals
- Prioritized workflow to consistently meet deadlines
- Designed page layouts for booklets and catalogs, efficiently creating original content
- Developed eye-catching logos, product brochures, flyers, mailers, and other promotional media
- Conceptualized and designed logos, ensuring flexibility and adherence to deadlines
- Created Facebook Ads to enhance online presence
- Negotiated pricing and successfully upsold additional items, generating two to three times the income.
Administrative Assistant
Atlas Embroidery
Dania Beach, FL
09.2021 - 01.2022
- Developed and maintained a filing system for important and confidential company documents
- Efficiently resolved issues in a timely manner
- Managed filing, report preparation, telephone answering, appointment setting, and data entry
- Operated office equipment such as copiers and scanners
- Proofread documents and maintained workflow to meet deadlines
- Answered and directed phone calls to appropriate staff members
- Responded to customer inquiries and resolved issues promptly
- Processed orders, forms, applications, and requests
- Maintained customer records by updating account information.
Community Manager / Customer Service
Hubb CoWorking
Doral, FL
12.2016 - 12.2018
- Acted as the primary point of contact for walk-in clients, demonstrating excellent communication skills
- Engaged in conversations with communities and prospects, fostering positive relationships within the office
- Conducted research to identify new networking opportunities
- Efficiently resolved issues in a timely manner
- Managed filing, report preparation, telephone answering, appointment setting, and data entry
- Operated office equipment such as copiers and scanners
- Proofread documents and maintained workflow to meet deadlines.
Communications / Customer Service
Fastsigns
Hollywood, FL
06.2015 - 06.2016
- Served as the primary point of contact for walk-in clients, effectively communicating with them
- Managed filing, report preparation, phone answering, appointment setting, and data entry
- Operated office equipment such as copiers and scanners
- Proofread documents and maintained workflow to meet deadlines
- Handled email correspondence and telephone communications with customers
- Prepared estimates and work orders, and executed various marketing programs.
Education
Associate of Arts Degree in Visual Communications - Multimedia/ Graphics & Printing
Collins College
Tempe, Arizona12.2002
Skills
- Honest and dependable
- Detail-oriented with strong negotiating skills
- Great capacity for learning new things
- Proficient in multi-tasking and prioritizing workflow
- Effective problem solver with excellent client relations
- Exceptional time management and administrative skills
- Calm demeanor with strong decision-making abilities
- Outstanding organizational skills
- Complex Problem-Solving
Technicalproficiency
Microsoft Word, Excel, PowerPoint, Photography, Digital Copier and Scanner, Acrobat Professional, Adobe Creative Cloud (CC), Proofreading, 45 wpm, PDF, TIF, EPS, JPG, PNG, GIF
Timeline
Administrative Assistant
Atlas Embroidery
09.2021 - 01.2022
Uber Driver
12.2019 - Current
Community Manager / Customer Service
Hubb CoWorking
12.2016 - 12.2018
Freelancing Graphic Designer
Various Companies
06.2015 - Current
Communications / Customer Service
Fastsigns
06.2015 - 06.2016
Associate of Arts Degree in Visual Communications - Multimedia/ Graphics & Printing
Collins College
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