Leticia Armendariz
Socorro,TX
Summary
Multi-tasking Certified Medical Assistant well-known for successfully executing new initiatives.
Dedicated to creating a workplace culture consistent with the organization's mission and values.
Pursuing a new role where hard work and dedication will be highly valued.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Office Specialist/Medical Assistant
El Paso Orthopedic Specialist
12.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in the respective provider schedule and followed up with reminder phone calls.
- Received, recorded and filed medical payments by check, cash and credit card.
- Scanned new patient paperwork, identification and insurance cards.
- Verified eligibility and benefits for upcoming appointments.
- Coordinated uncoming referrals for new patients and uploaded them to a referral management database.
- Printed payment reports and credit card batches to close the end of day DPR.
Certified Medical Assistant
Ear, Sinus & Allergy Center
El Paso, TX
09.2019 - 12.2022
- Supported front office operations including billing, scheduling new patients and follow-ups, patient check-in and check-out, and insurance verification.
- Measured vital signs, including temperature, blood pressure, weight, and height.
- Improved clinical operations and productivity by promoting efficient patient flow.
- Clean and sterilized instruments by placing them in the autoclave machine.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Interviewed patients to obtain medical information and document vital signs.
- Performed clerical duties, such as faxing, data entry, creating copies, and answering phones.
- Assisted provider with ear wax cleaning, laryngoscopies, nasal endoscopies and balloon sinuplasty procedures.
- Called insurances to get status on pending claims.
- Reviewed all pre-visit work required for each exam for completion and checked availability of test results in electronic medical record (EMR).
- Submitted prior authorizations for medications.
- Enrolled patients for Nucala Biologic Medication.
- New employee training experience.
- Allergy Department Duties
- Mixed vials for current allergy patients and gave scheduled injections.
- Ordered allergen serum and supplies for the Allergy Department.
- Performed allergy testing on patients that were referred by the provider.
- Verified insurance benefits prior to allergy testing and added benefits to the patient's EMR.
- Mixed allergen tray every six months.
Certified Medical Assistant
Midland Dermatology and Skin Cancer Center
10.2018 - 07.2019
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted the physician during surgeries, biopsy collections, and by numbing patients prior to surgery.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Clean and sterilized instruments by placing them in the autoclave machine.
- Submitted Prior Authorizations for medications and services.
- Scheduled patients for surgeries and follow up visits.
- Performed clerical duties, such as faxing, data entry, creating copies and answering phones.
Certified Medical Assistant
West Texas Urology
08.2017 - 10.2018
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, height, and processed urines.
- Assisted doctors with cystoscopies and prostate biopsies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Cleaned, sterilized, and placed instruments in the autoclave machine.
- Prepped and draped patients in a sterile fashion.
- Cleaned, prepared, and maintained examination rooms and treatment areas.
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
- Performed clerical duties, such as faxing, data entry, creating copies, and answering phones.
- Greeted patients warmly and assisted the physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
Medical Assistant
Pediatric Pulmonary Services
04.2014 - 03.2015
- Performed clerical duties, such as faxing, data entry, creating copies, and answering phones.
- Measured vital signs, including temperature, blood pressure, weight, and height.
- Administered Flu shots and Synagis shots to babies.
- Instructed patients with PFTs and measured patients spirometry.
- Transferred paper charts into patients EMR.
- Sent and received patients medical records.
- Schedule appointments with El Paso Sleep Center for patients with sleeping disorders.
- Monitored expiration of medications and medical supplies.
- Assisted physicians and clinicians with examinations, procedures, and preparation of patients to obtain their medical history and vital signs.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
Shift Leader
Dairy Queen
El Paso, TX
10.2008 - 05.2014
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepared bank deposit statements.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Answered customer telephone calls promptly and in an appropriate manner.
- Stocked shelves and took inventory of supplies.
- Completed all point-of-sale opening and closing procedures, including counting the contents of the cash register and safe box.
- Earned management trust by serving as a key holder, responsibly opening and closing the store.
- Maintained cleanliness and presentation of the stock room and production floor.
- Used time efficiently when not serving customers by cleaning, organizing, and sanitizing the store, including the work area, lobby, and kitchen.
- Operated a cash register for cash and credit card transactions with 100% accuracy.
Education
Diploma - Medical Assistant
Vista College
02.2014
High School Diploma -
Jefferson High School
06.2011
Skills
- Vital signs (6 years)
- Experience administering injections (6 years)
- Computer skills (4 years)
- Medical scheduling (4 years)
- Prior Authorizations (5 years)
- Medical scribe (4 years)
- Bilingual (10 years)
- EMR systems (6 years)
Certification
Certified Clinical Medical Assistant (CCMA) August 2022 to August 2024
Basic Life Support (BLS) September 2022 to September 2024
Languages
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer Authorized to work in the US for any employer
Timeline
Medical Office Specialist/Medical Assistant
El Paso Orthopedic Specialist
12.2022 - Current
Certified Medical Assistant
Ear, Sinus & Allergy Center
09.2019 - 12.2022
Certified Medical Assistant
Midland Dermatology and Skin Cancer Center
10.2018 - 07.2019
Certified Medical Assistant
West Texas Urology
08.2017 - 10.2018
Medical Assistant
Pediatric Pulmonary Services
04.2014 - 03.2015
Shift Leader
Dairy Queen
10.2008 - 05.2014
Diploma - Medical Assistant
Vista College
High School Diploma -
Jefferson High School