Dynamic insurance coordinator with proven expertise in insurance claims processing and exceptional customer service, honed at Ocean Adventure Dentist. Excelled in streamlining insurance verification, enhancing patient satisfaction, and fostering teamwork. Skilled in medical billing and bilingual communication, significantly improving office efficiency and client relations.
Hi, I’m
Leticia Avalos-Lopez
Van Nuys,CA
Summary
Work History
Ocean Adventure Dentist
Insurance Coordinator
Job overview
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained prior authorization and precertification for outpatient procedures.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
Linda D. Lott DDS
Office Manager
Job overview
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
CHLA
Office Administrative Assistant
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
LA Technical Los Angeles, CA
from Medical Assistant
University Overview
East LA Occupational CenterLos Angeles, CA
from DENTAL ASSISTANT
University Overview
Skills
- Insurance claims processing
- Insurance processes
- Insurance verification
- Customer service and assistance
- Medical billing and coding
- Bilingual in language and language
- Dental insurance experience
- Insurance coverage verification
- Organizing and prioritizing work
- Teamwork and collaboration
- Appointment scheduling
- Paperwork processing
- Prior authorization processing
- Insurance claim forms review
- Claims adjustment
Timeline
Insurance Coordinator
Ocean Adventure Dentist
Office Manager
Linda D. Lott DDS
Office Administrative Assistant
CHLA
LA Technical
from Medical Assistant
East LA Occupational Center
from DENTAL ASSISTANT
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