Leticia Ayala
Laredo,TX
Summary
Results-driven Administrative Office Manager with a focus on streamlining operations and improving administrative processes. Demonstrated leadership in managing diverse teams and handling multiple responsibilities effectively. Bilingual professional with expertise in problem-solving and optimizing workflows to enhance overall efficiency. Experienced dispatcher adept at coordinating logistics and ensuring timely communication with field personnel.
Overview
12
12
years of professional experience
Work History
Administrative Office Manager
Civana Logistics
Laredo, TX
12.2022 - 10.2025
- Structured all departments and created standard operating procedures.
- Assisted with projects for various business units and supported office openings in Mexico.
- Ensured compliance of Sales Employees with monthly goals and company expectations.
- Maintained office compliance and facilitated certification in Hazmat and WOSB.
- Collaborated with accounting on monthly revenue reporting tasks.
- Guaranteed timely payments to vendors, customers, and suppliers.
- Supported Dispatch through established carrier relationships.
Carrier Sales Associate • Logistics Coordinator
RJ Logistics, LLC
Laredo, TX
11.2019 - 08.2022
- Enhanced customer experience by promptly addressing concerns and resolving issues.
- Ensured timely shipment of products to uphold exceptional service standards.
- Managed cargo distribution by account and designated locations efficiently.
- Handled customer inquiries via phone, delivering solutions and product information.
- Demonstrated empathy in problem-solving to foster client loyalty.
- Complied with various shipment service requests, including OTR, LTL, air, and ocean.
- Provided consistent support to generate a loyal clientele through superior service.
- Maintained effective communication with customers throughout daily operations.
Head Dispatcher • Dispatcher
AIM Global Logistics, LLC
Katy, TX
02.2019 - 10.2019
- Developed and implemented dispatch procedures to enhance operational efficiency.
- Maintained detailed records of dispatch activities, including call logs and driver locations.
- Created performance reports to evaluate driver and operator efficiency levels.
- Established positive relations with drivers to foster a culture of continuous improvement.
Office Manager • Manager
VLS Carriers, Inc.
Laredo, TX
06.2016 - 01.2019
- Managed incoming calls and emails to address customer delivery issues efficiently.
- Reviewed paperwork and contracts before crew dispatch to ensure detail accuracy.
- Collaborated with customers to resolve complaints and issues effectively.
- Notified safety department of equipment breakdowns and provided updates on work order completions.
- Scheduled and dispatched drivers for locations in Laredo, Texas.
- Communicated with customers to meet delivery expectations consistently.
- Alerted customers and supervisors about emergencies, weather delays, and carrier schedule changes.
Logistics Coordinator
Super Transport International, LTD.
Laredo, TX
08.2013 - 06.2016
- Delivered elevated customer experience to foster client loyalty.
- Handled incoming calls and addressed customer inquiries regarding profiles and product information.
- Ensured on-time shipment of freight to enhance overall customer satisfaction.
- Provided accurate quotes for various services, including dry van, flatbed, oversized, and conestoga equipment.
- Coordinated with dispatch department for permit loads to ensure precise customer quotes.
Education
Some College (No Degree) - Criminal Justice
Laredo Community College
Laredo, TXSkills
- Bilingual: English and Spanish
- Microsoft Office
- Word processing
- Excel Spreadsheet management
- Accounting software proficiency
- Peachtree and QuickBooks
- Logistics software solutions
- Mcleod and AS400 software
- Matrix and Citrix software
- Aljex and Allways software
Timeline
Administrative Office Manager
Civana Logistics
12.2022 - 10.2025
Carrier Sales Associate • Logistics Coordinator
RJ Logistics, LLC
11.2019 - 08.2022
Head Dispatcher • Dispatcher
AIM Global Logistics, LLC
02.2019 - 10.2019
Office Manager • Manager
VLS Carriers, Inc.
06.2016 - 01.2019
Logistics Coordinator
Super Transport International, LTD.
08.2013 - 06.2016
Some College (No Degree) - Criminal Justice
Laredo Community College