Leticia Baker
Beltsville,MD
Summary
Dynamic and reliable cashier with a strong work ethic, honed at Shoppers Food Warehouse. Expert in cash handling and customer service, consistently enhancing customer satisfaction through efficient transactions and problem resolution. Proven ability to train new staff and maintain a clean, organized workspace, fostering a positive shopping experience.
Overview
27
27
years of professional experience
Work History
Front End Cashier
Shoppers Food Warehouse
08.1998 - 11.2025
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to ensure smooth operational flow during peak hours.
- Assisted in training new cashiers on procedures and best practices.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
- Operated multiple types of payment terminals confidently, enabling diverse payment options for patrons.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Demonstrated knowledge of store inventory by assisting customers in locating products and offering recommendations when necessary.
- Collaborated with team members to ensure seamless store operations during busy periods.
- Assisted customers in locating products, leading to increased satisfaction and repeat business.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Performed cash, card, and check transactions to complete customer purchases.
Education
No Degree - General Studies
San Antonio High School
Northern Samar PhilippinesSkills
- Quick learner
- Strong work ethic
- Excellent customer service
- Reliability and punctuality
- Professional appearance
- Credit card transactions
- Efficient checkout process
- Cleanliness and hygiene
- Scanner operation
- Payment processing
- Liquor regulations and compliance
- Store policies
- Bagging assistance
- Product location
- Identification checks
- Customer relations
- Cleaning and sanitizing
- Honest and dependable
- Adaptable and flexible
Languages
Tagalog
Native or Bilingual
Interests
- Crafting and DIY Projects
Timeline
Front End Cashier
Shoppers Food Warehouse
08.1998 - 11.2025
No Degree - General Studies
San Antonio High School