Leticia Barbosa
Charlotte,NC
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Seeking a position where I contribute to a dynamic team at a high-volume, fast-paced establishment. Server passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and a sense of humor in a demanding environment. With exceptional multitasking skills and a friendly inviting personality, I'm able to keep a crowd happy and smiling while still maintaining an impeccable work ethic and upholding a high standard of customer service.
Overview
6
6
years of professional experience
Work History
Server
Flakowitz Bagel Inn
07.2023 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess/Server/Bartender
Fogarty's Restaurant and Flying Monkey Saloon Bar
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Boathouse Bar & Grill
05.2022 - 10.2022
- Maintained an 8 table section with a 50 guest capacity, turning over about every 1.5 hours and serving an average of 200+ guests a day.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Bonefish Grill
07.2021 - 01.2022
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Deckhand
M/Y O
07.2020 - 07.2021
- Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Implemented effective communication with team members, ensuring smooth coordination during critical operations.
- Assisted in navigation duties, leading to improved accuracy and reduced travel time for voyages.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Collaborated with officers on bridge watch duties to maintain safe navigation practices throughout voyages.
Customer Service Reservation Agent
Sunset Watersports - Key West Watersports
10.2017 - 07.2020
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Streamlined reservation processes for improved customer experience and increased booking rates.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.
Education
Certificate - Hospitality Administration And Management
Florida Atlantic University
Boca Raton, FL04.2020
Skills
- Safe Food Handling
- Guest Engagement
- Exceptional Customer Service
- High-Volume Dining
Languages
Portuguese
Native or Bilingual
Timeline
Server
Flakowitz Bagel Inn
07.2023 - 01.2024
Hostess/Server/Bartender
Fogarty's Restaurant and Flying Monkey Saloon Bar
10.2022 - 05.2023
Server
Boathouse Bar & Grill
05.2022 - 10.2022
Server
Bonefish Grill
07.2021 - 01.2022
Deckhand
M/Y O
07.2020 - 07.2021
Customer Service Reservation Agent
Sunset Watersports - Key West Watersports
10.2017 - 07.2020
Certificate - Hospitality Administration And Management
Florida Atlantic University
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