Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Leticia Barcenas

Kingfisher,USA

Summary

Dynamic professional with a proven track record in delivering exceptional customer service and administrative support, including clerical tasks and public engagement. Expertise in calendar management, scheduling, data entry, and database administration ensures seamless operations. A forward-thinking team leader adept at optimizing departmental efficiency to achieve organizational objectives, complemented by a successful history of aligning talent with roles for peak performance. Committed to continuous improvement and prepared to contribute to a team-oriented environment while driving company success.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Gordos Autthentic Mexican Food Restaurant
06.2021 - Current
  • Coordinated schedules and meetings for management, ensuring efficient use of time and resources.
  • Streamlined communication between departments to enhance workflow and information sharing.
  • Managed project documentation, maintaining accuracy and accessibility for team members.
  • Assisted in preparing reports and presentations, contributing to informed decision-making processes.
  • Developed training materials for new hires, improving onboarding efficiency and knowledge retention.
  • Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Delivered exceptional customer service, ensuring positive dining experiences for guests.
  • Managed multiple tables efficiently, maintaining high service standards during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new waitstaff on service protocols and menu details to enhance team performance.
  • Implemented suggestions for menu improvement based on customer feedback to boost satisfaction.
  • Oversaw daily operations, coordinating with management to optimize workflow and efficiency.
  • Resolved guest complaints promptly, fostering a welcoming environment and loyalty.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.

Manager

The Shed Grill and Bar
08.2018 - Current
  • Oversaw daily operations to enhance team productivity and streamline processes.
  • Led cross-functional teams to implement strategic initiatives aligning with organizational goals.
  • Developed and maintained performance metrics to evaluate team efficiency and effectiveness.
  • Mentored junior staff, fostering professional growth and enhancing team capabilities.
  • Identified areas for process improvement, driving operational efficiency across departments.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Accomplished multiple tasks within established timeframes.
  • Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
  • Assisted in food preparation as directed while following instructions to meet specific dietary needs.
  • Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
  • Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Processed orders and sent to kitchen employees for preparation.

Breastfeeding Peer Counselor

Kingfisher county Health department
01.2016 - Current
  • Company Overview: Kingfisher county Health Department
  • Educated prenatal and postpartum mothers about the benefits of breastfeeding and correct techniques to help them achieve their goal
  • Engaged WIC clients and their families at their regular appointments
  • Provide breastfeeding support and education
  • Maintain supportive relationship with pregnant and breastfeeding mothers throughout their breastfeeding journey
  • Engaged in one-on-one counseling with clients
  • Work with a team of care providers to ensure that clinical concerns are documented, and to ensure that patients obtain referrals to the lactation specialist, physician, nurse, or other specialists as appropriate
  • Provide information to postpartum women on expression and storage of breast milk, use of pumps and supplements and may request WIC breast pumps or shells
  • Keeps accurate records of all contacts and turn all reports in once a month to the WIC office

  • Emotionally supportive
  • Culturally sensitive
  • Nutrition and breastfeeding knowledgeable
  • Oklahoma state department of health WIC service certified
  • Provided guidance and support to breastfeeding mothers, enhancing maternal-infant health outcomes.
  • Conducted educational sessions on breastfeeding benefits, improving community awareness and engagement.
  • Mentored new peer counselors, fostering a supportive environment for knowledge sharing and skill development.
  • Facilitated group discussions to address challenges faced by breastfeeding mothers, promoting peer support networks.
  • Engaged in outreach efforts to connect with underserved populations, expanding program reach and impact.
  • Demonstrated empathetic listening skills when addressing clients'' concerns or frustrations related to their breastfeeding journey.
  • Empowered mothers to overcome challenges through tailored advice and practical solutions based on individual needs.
  • Improved client satisfaction by maintaining up-to-date knowledge on breastfeeding techniques, resources, and best practices.
  • Collaborated with local WIC offices to provide targeted outreach efforts aimed at reaching underserved communities.
  • Increased breastfeeding success rates by providing personalized support and guidance to new mothers.
  • Developed strong rapport with clients, fostering trust and open communication during counseling sessions.

Bookkeeper

Meraki Spa
06.2023 - 12.2023
  • Managed accounts payable and receivable, ensuring accurate and timely processing of invoices.
  • Reconciled bank statements with financial records to maintain accuracy and integrity of data.
  • Implemented improved bookkeeping procedures to enhance efficiency and reduce errors in financial reporting.
  • Oversaw monthly closings, ensuring compliance with accounting standards and timely submission of reports.
  • Maintained and processed invoices, deposits, and money logs.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.

Interpreter Clerk

kingfisher county health department
01.2015 - 01.2016
  • Company Overview: department
  • Interpreted patients in clinic
  • Answered calls and delivered messages to personnel
  • Answered phone and schedule appointments
  • Maintained files
  • Use of office equipment such as fax machines, copiers, computers and printers
  • Ensure proper documents/forms are on file
  • Politely assisted costumers in person and via telephone
  • Performed typing and setting up appointments for patients
  • Compiled, sorted and verify the accuracy of data before entering into information system

  • Basic data entry
  • Accurately placed files and records in corresponding location to enhance workflow
  • Organizations of records and material
  • Facilitated effective communication between healthcare providers and patients to enhance understanding of medical information.
  • Translated complex medical terminology into accessible language, improving patient comprehension and satisfaction.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Communicated with clients to understand interpreting needs and provide best service possible.

Waitress

El Charro Mexican Restaurant
01.2006 - 04.2018
  • Providing menus
  • Meeting special customer demands
  • Take orders and serve food and beverages to patrons
  • Hostess
  • Greeted guests
  • Maintain clean and presentable tables
  • Acted as a cashier
  • Develop conflict resolution skills
  • Provide fast and courteous service to patrons
  • Skills gained
  • Excelled in a fast-paced environment
  • Demonstrated excellent customer service and satisfaction by exceeding guests expectations
  • Managed multiple tables simultaneously, prioritizing tasks to enhance operational efficiency.
  • Implemented menu knowledge to provide recommendations, increasing upsell opportunities.
  • Resolved customer complaints promptly, maintaining a positive dining experience.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Education

A.A.S - Technical Spanish, translator and interpretation

OSU-OKC
Oklahoma City, OK
01.2012

Diploma - undefined

Kingfisher High school
Kingfisher, OK
05.2010

LPN Certification - LPN

Chisholm Trail Technology Center
Omega, OK
10-2020

Skills

  • Bilingual interpreting
  • Excelled in fast Pase environments
  • Customer service
  • Team motivation
  • Performance reviewing
  • Orientation and training
  • Task delegation
  • Inventory management
  • Recruiting and interviewing
  • Problem-solving
  • Multitasking and organization
  • Team leadership
  • Team collaboration
  • Strategic thinking
  • Decision-making
  • Team building
  • Conflict resolution
  • Fast learner
  • Document and file management
  • Multitasking and time management
  • Confidentiality and data protection
  • Clear communication
  • Documentation and recordkeeping

Certification

  • Breastfeeding peer counselor certificate 2016
  • LPN Certification 2020


Languages

Spanish
Native or Bilingual

Timeline

Bookkeeper

Meraki Spa
06.2023 - 12.2023

Manager's Assistant

Gordos Autthentic Mexican Food Restaurant
06.2021 - Current

Manager

The Shed Grill and Bar
08.2018 - Current

Breastfeeding Peer Counselor

Kingfisher county Health department
01.2016 - Current

Interpreter Clerk

kingfisher county health department
01.2015 - 01.2016

Waitress

El Charro Mexican Restaurant
01.2006 - 04.2018

Diploma - undefined

Kingfisher High school

A.A.S - Technical Spanish, translator and interpretation

OSU-OKC

LPN Certification - LPN

Chisholm Trail Technology Center

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