Leticia Beal
Project Manager
Pine Bluff,AR
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings multiple years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Patient Access Representative
Arkansas Children Hospital
Little Rock, AR
11.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Managed over 100 call volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Dispatch Operator
Al & Al Transport, LLC
Jacksonville, AR
10.2017 - 03.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Directed dispatching, routing and tracking of 16 fleet vehicles.
- Evaluated and adjusted over 16 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Sent out drivers to assist 16 hourly callers based on locations, needs and worker availability.
- Sent out drivers to assist 16 hourly callers based on locations, needs and worker availability.
- Trained 16 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by 100%.
- Went 200 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Responded to over 100 daily caller requests with information about assistance and timeframes.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Prepared annual budgets with controls to prevent overages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Managed day-to-day business operations.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Prepared budgeting reports.
- Kept bookkeeping operations in full compliance with legal statutes.
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Identified accounting errors when cross-referencing documents and database information.
Correctional Sergeant/Food Preparation Supervisor
Arkansas Department Of Corrections
Tucker, AR
03.2017 - 10.2021
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Supervised over 20 employees and performance of tasks and managed offenders.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Collaborated with team members to achieve target results.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Developed team communications and information for meetings.
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
- Handled inmate counts and searches for missing inmates.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Medical Assistant/Receptionist
UAMS
Little Rock, AR
07.2015 - 08.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Completed patient referrals to other medical specialists.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Reviewed and evaluated test results to suggest care and treatment options.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Direct day-to-day administrative and operational functions facility, providing guidance and leadership to oversee employees across more than department.
- Developed policies and procedures for effective pharmacy management.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed over 50 volume of medical claims on daily basis.
- Responded to correspondence from insurance companies.
- Reported policy changes and company conditions affecting customer satisfaction.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Medical Assistant/Receptionist
Smart Staffing Solutions
Little Rock, AR
03.2014 - 12.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Completed and filed financial documentation for accounting purposes.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with members of operations, finance and clinical departments.
- Maintained confidentiality of patient finances, records and health statuses.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Managed over 50 volume of medical claims on daily basis.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
Education
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH 08.2018 - Current
Associate of Arts - Medical Assisting
Eastern College of Health Vocations
Little Rock, AR 05.2013 - 01.2014
High School Diploma -
North Little Rock High School
North Little Rock, AR 08.2008 - 05.2012
Skills
Insurance billing
Insurance Verification
Eligibility Determination
Fee Collection
Medical terminology
EMR
Medical insurance
Appointment Scheduling
Interpreting physician orders
Timeline
Patient Access Representative
Arkansas Children Hospital
11.2021 - Current
BBA - Business Administration And Management
Southern New Hampshire University
08.2018 - Current
Dispatch Operator
Al & Al Transport, LLC
10.2017 - 03.2022
Correctional Sergeant/Food Preparation Supervisor
Arkansas Department Of Corrections
03.2017 - 10.2021
Medical Assistant/Receptionist
UAMS
07.2015 - 08.2020
Medical Assistant/Receptionist
Smart Staffing Solutions
03.2014 - 12.2014
Associate of Arts - Medical Assisting
Eastern College of Health Vocations
05.2013 - 01.2014
High School Diploma -
North Little Rock High School
08.2008 - 05.2012