Leticia Belmonte
Irving,TX
Summary
Responsible and motivated individual ready to apply my best in workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
CCFI
Irving, TX
10.2017 - Current
- Process loan applications for customers.
- Bank verification process.
- Maintain Excel spreadsheets with loan data.
- Contacting customers for leads of site enquiries.
- Follow up with customers to ensure they understand the process of loan agreements.
- preforming great phone skills and making appointments.
- Overview exchange of goods and services with a focus on money handling
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered high volume of calls each day focused on answering questions and resolving multiple types of issues.
- Accessed multiple databases to investigate customer questions and concerns.
- Support managers and co-workers with any extra assistance by contributing for overall success of the company.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Assistant Manager
Regional Finance
Irving, United States
08.2021 - 03.2022
- subject matter expert in RMC personal loan product offerings; uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
- Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
- Utilize RMC account management practices to assist delinquent customers.
- Receive, track, and post all payments and fees to customer accounts in compliance with company policy.
- Assisted sales team with completing customer transactions and managing issues.
- Counted cash drawers and made bank deposits.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Monitored security and handled incidents calmly.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Assist in development of new and maintenance of current business to business contacts.
Collateral Specialist
Fairway Independent Mortgage
Carrollton, TX
10.2020 - 08.2021
- Preforms data entry for processing each collateral file within the system of record.
- Completes data entry in Encompass.
- Reviews collateral documents for accuracy and request corrections to documents as needed.
- Contacts title companies to obtain any outstanding documentation required by the warehouse banks.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Proactively identified solutions for customers experiencing credit issues.
- Process collateral packages by separating the Note, Security Instrument, and documents required for each warehouse bank/investors.
- Monitored pipelines to track and log status of loans.
Cashier
Sams Club
Irving, TX
03.2017 - 10.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned roles of other Departments to provide coverage and keep store operational.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Irving High School
Irving, TX06.2017
Skills
- Resolving conflicts
- Goal Setting
- Administration and Reporting
- Team Leadership
- Documentation and Reporting
- Verbal and Written Communication
- Computer Skills
- Bilingual in English and Spanish
- Strong knowledge of microsoft office applications
- Ability to multitask
- Ability to work independently with little direct supervision and ability to work exceptionally well with a team
- Educating customers
Timeline
Assistant Manager
Regional Finance
08.2021 - 03.2022
Collateral Specialist
Fairway Independent Mortgage
10.2020 - 08.2021
Assistant Store Manager
CCFI
10.2017 - Current
Cashier
Sams Club
03.2017 - 10.2017
High School Diploma -
Irving High School
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