Open To Work
Leticia Benavidez
Temple,TX
Summary
Business owner with a proven track record at L & R Handyman Services, excelling in operations management and customer service. Successfully enhanced customer satisfaction through high-quality service and effective communication. Skilled in sales negotiation and financial management, driving profitability and streamlining processes for optimal efficiency. With call center experience and overall 24 years of customer service experience.
Overview
7
7
years of professional experience
Work History
Owner/Operator
L & R Handyman Services
02.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior services to customers.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Fastened chains, straps, covers, and binders to secure load during transit.
Office Administrative Assistant
ESI
01.2019 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Education
High School Diploma -
Salado High School
Salado, TX05-2002
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Personnel management
- Staffing
- Negotiation
- Inventory management
- Payroll processing
- Human resources
- Budget development
- Cashflow management
- Finance management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Schedule management
- Materials transport
- Route logs
- Time management
- Heavy lifting
- Invoice verification
Languages
Spanish
Full Professional
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Owner/Operator
L & R Handyman Services
02.2021 - Current
Office Administrative Assistant
ESI
01.2019 - 07.2021
High School Diploma -
Salado High School
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