Leticia R. Bernardino

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Experienced team supervisor and mentor well-versed in reviewing calls and employee performance to devise and implement customized improvement strategies. Results-driven Call Center Supervisor known for high productivity and efficient task completion. Specialize in team leadership, customer service excellence, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring smooth operation and quality support in fast-paced environments. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Highly adept Call Center Supervisor with background in managing large teams and ensuring customer satisfaction. Skilled in implementing effective call center procedures, training staff, and maintaining high-quality standards for call response times and resolution. Strengths include exceptional communication skills, leadership qualities, problem-solving abilities, and an ability to thrive under pressure. Proven track record of improving efficiency while addressing client needs effectively.