Leticia Bohn
Seattle,WA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Bayshore Health Care. Excelled in accounts management and organization, demonstrating meticulous attention to detail and proficiency in accounting software. Leveraged strong interpersonal skills to develop client relationships, driving repeat business and referrals. Achieved commendable financial accuracy and client trust through diligent oversight and strategic planning.
Overview
9
9
years of professional experience
Work History
Student - Bookkeeping
Okanagan College
01.2022 - 04.2024
Grocery Associate
Walmart
03.2022 - 10.2022
- Assisted shoppers in locating desired products, resulting in increased customer satisfaction and sales.
- Replenishing shelves with products, ensuring that items are organized, properly labeled, and easily accessible to customers.
- Ensuring that products are rotated according to their expiration dates (FIFO method) to maintain freshness and reduce waste.
- Pleasantly greeted customers and provided prompt and courteous service.
- Handled customer inquiries in a timely manner, addressing concerns and providing helpful solutions.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Ensured a well-stocked store by consistently replenishing shelves with fresh merchandise.
Personal In-Home Caregiver
Bayshore Health Care
02.2021 - 03.2022
- Monitored client progress regularly, adjusting care plans as necessary for optimal results.
- Maintained client health with proper medication administration and timely medical appointments.
- Upheld strict confidentiality standards while handling sensitive information related to clients'' personal lives and medical conditions.
- Exemplified strong problem-solving skills in addressing various challenges encountered during in-home caregiving assignments.
- Managed clients'' schedules, coordinating appointments and transportation as needed for optimal time management.
Owner
Bestride
09.2016 - 04.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting.
Administrative Assistant
BIM Experts
05.2015 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Used word processing, spreadsheet analysis and database software to prepare reports, memos and other documents.
Account Clerk
Fourchettes De L'Espoir
04.2015 - 10.2015
- Provided key clerical and administrative support to senior accounting staff.
- Reconciled bank accounts with updated information.
- Reviewed financial statements and supporting documentation.
- Maintained accurate and up-to-date records of all transactions based on standard accounting practices and within the company's policies and procedures.
- Developed reports, documentations and spreadsheets.
Education
Certificate - Bookkeeping
Okanagan College
Kelowna, BC2024
Certificate - Bookkepper
EMICA
Montreal, QC2010
No Degree - Accouting
São Judas Tadeu University
Porto Alegre, Brazil12.2000
Skills
- Organization and Filing: Efficiently organize and file financial documents, ensuring easy access and compliance
- Proficiency in Accounting Software: Experienced with Sage 50, SAP, and Microsoft Excel for automating and managing financial records
- Attention to Detail: Meticulous in work, strong ability to review financial transactions, identifying and correcting errors to ensure accuracy
- Accounts Payable and Receivable Management: Skilled in monitoring and managing accounts payable and receivable to maintain healthy cash flow
- Adaptability: Highly adaptable to changing environments and able to learn new processes quickly
- Time Management: Proficient in managing time efficiently, prioritizing tasks, and meeting deadlines consistently
- Teamwork: Effective collaborator who works well in team settings, contributing to group success
Timeline
Grocery Associate
Walmart
03.2022 - 10.2022
Student - Bookkeeping
Okanagan College
01.2022 - 04.2024
Personal In-Home Caregiver
Bayshore Health Care
02.2021 - 03.2022
Owner
Bestride
09.2016 - 04.2020
Administrative Assistant
BIM Experts
05.2015 - 08.2016
Account Clerk
Fourchettes De L'Espoir
04.2015 - 10.2015
Certificate - Bookkeeping
Okanagan College
Certificate - Bookkepper
EMICA
No Degree - Accouting
São Judas Tadeu University
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