Leticia Bonilla
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Suffolk Pediatrics
Central Islip
11.2021 - 05.2026
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Coordinated communication between patients and medical staff.
- Processed insurance information and verified coverage details.
- Maintained organized and accurate patient records consistently.
- Trained new staff on reception procedures and system usage.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Office Manager's Assistant
Family Internal Medicine
Brentwood
05.2020 - 01.2021
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Completed patient referrals to other medical specialists.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Assisted with regulatory issues such as compliance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Developed policies and procedures for effective practice management.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Credit Analyst
Luther Sales
Hauppauge
05.2018 - 03.2020
- Conducted presentations to upper management and executive teams for loan recommendations.
- Assessed credit risk and analyzed financial statements.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Made decisions and recommendations about extending lines of credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Gathered loan documentation for underwriting.
- Placed customer accounts on hold due to past due payments.
- Used coordination and planning skills to achieve results according to schedule.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Performed credit reviews on corporations to assess financial conditions.
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
Front Desk Receptionist
Immigration Services
Bay Shore
10.2017 - 05.2018
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Assisted attorneys with reviewing and organizing witness reports.
- Handled electronic court filings and coordinated court activities.
Certified Home Health Aide
Able Healthcare
Islandia
06.2013 - 01.2015
- Monitored progress and documented patient health status changes to keep care team updated.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Followed nutritional plans to prepare optimal meals.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Increased medication and medical terminology knowledge through research and continuing education.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Supervised daily activities and provided assistance to staff.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Education
Central Islip Senior High School
Central Islip, NYSkills
- Policy and procedure modification
- Documentation and control
- Relationship building
- Credit and collections
- Office management
- Scheduling
- Team Bonding
- Workflow planning
- Organizational skills
- Friendly nature
- Excellent multi-tasking ability
- Clerical support
Languages
Spanish
Timeline
Medical Receptionist
Suffolk Pediatrics
11.2021 - 05.2026
Office Manager's Assistant
Family Internal Medicine
05.2020 - 01.2021
Credit Analyst
Luther Sales
05.2018 - 03.2020
Front Desk Receptionist
Immigration Services
10.2017 - 05.2018
Certified Home Health Aide
Able Healthcare
06.2013 - 01.2015
Central Islip Senior High School