Leticia Borja
San Jacinto ,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Front Desk Lead
Corona Temecula Orthopedic
07.2013 - 07.2020
- Answered patient telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and patients' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed appointments and identification.
- Used EMR software to schedule appointments, verify insurance, send messages, enter copays, check-in and check-out patients.
- Trained and supervised employees on office policies and procedures.
- Developed and implemented strategies to streamline office operations.
- Volunteered to help with special projects of varying degrees of complexity.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Receptionist
Dr. Brian Byrne
07.2009 - 05.2012
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Check in ,check out, scheduling
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Dr. David Mitzner D.O.
07.2004 - 06.2008
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with new patients and securing paperwork completion.
- Check in, check out, collecting copays.
- Scheduling appointments.
Education
Diploma -
Perris High School
Perris, CA2004
Skills
- Check in and Checkout Patients
- Customer Service
- Written and Oral Communications
- Patient Medical Histories
- Office Management
- Time Management
- Mail and Packages
- Insurance verification
- Office Supplies and Inventory
- Training Junior Team Members
- Front Desk Management
- Security Protocols
- Patient Inquiries
- Staff Scheduling
- Credit Card Transaction Processing
- Checking Guests In and Out
- Team Oversight
- Credit and Cash Payments
- HIPAA Guidelines
- File Management
- Conflict Management
- Inventory Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Front Desk Lead
Corona Temecula Orthopedic
07.2013 - 07.2020
Receptionist
Dr. Brian Byrne
07.2009 - 05.2012
Receptionist
Dr. David Mitzner D.O.
07.2004 - 06.2008
Diploma -
Perris High School
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