Leticia Boxer
Henderson,NV
Summary
Results-driven administrative professional with over 8 years of experience optimizing operations and providing comprehensive support in diverse environments, including HOA management, healthcare, and hospitality. Skilled in streamlining processes, managing complex schedules, and effectively resolving challenges. Strong communicator and collaborator, committed to fostering positive relationships and maintaining meticulous standards. Proficient in Microsoft Office Suite and industry-specific software. Excited to contribute expertise and a proactive approach to a challenging role.
Overview
13
13
years of professional experience
Work History
Community Standards Coordinator
Capital Consultants Management Corporation
11.2023 - Current
- Proactively conducted community drives and inspections across residential properties, achieving and maintaining 95% plus compliance with deed restrictions.
- Efficiently issued and tracked violation notices related to property maintenance and aesthetics, contributing to a documented improvement in community appearance.
- Meticulously documented, photographed, and recorded all violations, establishing a comprehensive and easily accessible record-keeping system.
- Guided homeowners through the Architectural Review process, reviewing and approving over 50 applications while ensuring adherence to community design guidelines and facilitating timely project completion.
- Maintained and monitored building management systems, proactively identifying and resolving potential issues to ensure optimal operational efficiency and minimize disruptions.
- - Promptly addressed and resolved an average of 10 plus homeowner inquiries and complaints daily, consistently receiving positive feedback for responsive and effective solutions, enhancing resident satisfaction.
- Played a key role in the successful setup of the Smartwebs platform and contributed to the development of the Collection & Delinquency policy and design guidelines, impacting community governance and financial processes.
- Efficiently managed the onboarding of new vendors and coordinated office installation services, ensuring seamless transitions and minimizing operational downtime.
- Served as the first point of contact for all incoming calls and general homeowner correspondence, providing professional and helpful service, and accurately directing inquiries.
- Proactively supported the Onsite General Manager with a variety of administrative tasks and special projects, demonstrating flexibility and contributing to overall team effectiveness.
Administrative Assistant
Vegas Rose LLC DBA McDonald's
11.2021 - 11.2023
- Coordinated and facilitated new hire orientations for over 100 employees, ensuring a smooth and efficient onboarding experience that improved employee retention by 90 percent.
- Efficiently managed a high volume of incoming calls, providing prompt and helpful customer support, accurately directing inquiries, and resolving issues, resulting in positive customer feedback [if available].
- Processed payroll accurately and on time for 50 plus employees bi-weekly, ensuring compliance and minimizing payroll errors.
- Conducted thorough credential checks for all new hires, verifying qualifications and ensuring adherence to company standards and regulatory requirements.
- Oversaw insurance enrollment for employees, providing clear guidance, processing documentation accurately, and resolving employee inquiries effectively.
- Managed daily bank deposits and maintained meticulous financial records, ensuring accuracy and contributing to sound financial management.
- Accurately coded and processed invoices for payment, adhering to company procedures and ensuring timely vendor payments.
- Drafted and sent professional correspondence to customers, addressing inquiries, providing information, and maintaining positive customer relations.
- Efficiently inputted new employee information into the HR system, maintaining data accuracy and ensuring up-to-date employee records.
- Responded promptly to unemployment verification requests, providing accurate information and ensuring timely compliance.
- Managed petty cash transactions and maintained detailed records of expenditures, ensuring accountability and adherence to company policy.
- Provided comprehensive administrative support to the office manager, proactively assisting with day-to-day tasks and contributing to efficient office operations.
AR Billing Coordinator
First Service Residential
10.2017 - 10.2021
- Efficiently processed and distributed statements and reminder notices to over 500 homeowners monthly, ensuring timely and accurate billing information.
- Accurately applied late fees and fines to homeowner accounts in accordance with association policies, contributing to effective collections management.
- Generated subsidized billing based on General Ledger reports, ensuring accurate financial reporting and compliance with subsidy programs.
- Created invoices for Developer assessments, managing the billing process for new construction, and ensuring timely revenue collection.
- Effectively processed courtesy waivers and reversed late fees for homeowners, demonstrating strong problem-solving skills and contributing to positive homeowner relations.
- Customized and sent welcome letters to new homeowners, providing essential billing information and fostering a positive initial experience.
- Meticulously maintained accurate billing addresses for all homeowners, ensuring timely delivery of important notices and reducing returned mail.
- Efficiently reconciled homeowner accounts by researching payments and charges, resolving discrepancies, and ensuring accurate account balances.
- Proactively supported productivity in owner record management by preparing title packets for property transfers, streamlining the closing process for new owners.
- Responded promptly and professionally to homeowner emails and addressed billing inquiries, providing excellent customer service and resolving issues effectively.
- Utilized programs including Cam acct, Connect, Welcomelink, and Assessors Page to efficiently manage billing processes and homeowner information.
Medical Records Specialist
Digestive Care Consultants
08.2012 - 03.2017
- Provided professional and welcoming front desk support, delivering exceptional customer service to patients and visitors, resulting in positive patient feedback [if available].
- Efficiently performed a wide range of clerical duties, maintaining a highly organized and efficient medical records department, contributing to smooth patient flow.
- Efficiently handled a high volume of medical records requests via fax and mail, ensuring timely and accurate delivery of critical patient information while adhering to HIPAA regulations.
- Proactively retrieved Electronic Medical Records (EMRs) from various hospital sites, ensuring comprehensive and up-to-date patient information was readily available for physician review.
- Prepared high-volume patient charts for new and established patients, ensuring all necessary documentation was accurately compiled and organized before appointments.
- Accurately scanned and uploaded patient records into electronic charts, maintaining data integrity and ensuring seamless access to patient information within the EHR system. - Diligently updated and maintained accurate patient demographic information in the electronic system, ensuring data accuracy and facilitating effective communication.
- Efficiently created referrals for follow-up care for patients, ensuring continuity of care and timely scheduling of necessary appointments.
- Responded promptly and professionally to patient messages and inquiries, providing helpful and accurate information and addressing concerns effectively.
- Efficiently distributed incoming faxes to the appropriate departments within the clinic, ensuring timely dissemination of critical information.
- Proactively ensured medical records were received before patient appointments, facilitating smooth patient flow and minimizing delays.
- Proactively contacted affiliated doctors' offices to request incoming patient records, ensuring comprehensive patient information was available for appointments.
- Maintained an accurate and up-to-date medical records system, adhering to HIPAA regulations and ensuring the confidentiality and security of patient information.
- Meticulously reviewed patient charts for accuracy and completeness, ensuring compliance with documentation standards and facilitating accurate billing and coding.
- Performed accurate and efficient data entry to update medical records and systems, maintaining data integrity and supporting efficient administrative processes.
- Managed electronic medical records for over 1,000 patients.
Education
Some College (No Degree) - Accounting And Finance
College Of Southern Nevada
HendersonSkills
- Multitasking and organization
- Relationship building
- Discretion and confidentiality
- Document management
- Problem-solving
- Scheduling and calendar management
- Administrative leadership
- Customer service
- Time management
- Invoice processing
- Decision-making
Timeline
Community Standards Coordinator
Capital Consultants Management Corporation
11.2023 - Current
Administrative Assistant
Vegas Rose LLC DBA McDonald's
11.2021 - 11.2023
AR Billing Coordinator
First Service Residential
10.2017 - 10.2021
Medical Records Specialist
Digestive Care Consultants
08.2012 - 03.2017
Some College (No Degree) - Accounting And Finance
College Of Southern Nevada
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