Leticia Brehmer
Midlothian,TX
Summary
Dedicated "Customer Service Leader" with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Home Sales Office Assistant
Bloomfield Homes
01.2021 - Current
- As a Home Sales Office Assistant at Bloomfield Homes I get to help guide customers through the process of selecting the right home, that will best fit their family's dynamic.
- Once the right home is selected, I assist the customer with the interior and exterior selections.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Medical Pre Authorization Consultant
Burks Medical Consulting
01.2019 - 01.2020
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and insurances to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Sales/Designer Consultant
Bassett Furniture
05.2018 - 12.2018
- Assisted customers with specific Design according to customers Color Scheme, Designing Motif and Room Scale
- Maintain Digital and Hard Copies of Clients Profile and Purchase Records
- Used Excel, Power Point and Interior Design Software
- Clerical Duties included, excessive Emails
- Phone Calls, in Home Visits to Measure and take Photos, processing Transactions utilizing various forms of payments.
Customer Service Representative
A Royal Suites/Ashley Furniture/Sears/Walmart
01.1998 - 05.2018
- Delivered excellent customer service by providing product knowledge and specific build details in order to help customers make an informed decision
- Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items
- Managed cash register/customer service computers, operated sales floor Point Of Sale portals
- Exceeded sales and promotional goals consistently
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Casualty and Property Insurance Broker-Agent
Freeway Insurance
01.2009 - 12.2009
- Quote and sell individual auto insurance policies
- Customer service representative handling complaints from all aspects of the business
- Solicited in person at car dealerships to potential customers.
Massage Therapist - Independent Contractor
Atelier Salon and Spa/Jc Penny Salon/Mind Body n Soul
12.2005 - 01.2008
- Performed various types of massages including Swedish, Therapeutic, Deep Tissue, Hot Stone, Pregnancy, and Body treatments.
Management/Supervisor
CABLING SOLUTIONS, INC
01.2007 - 12.2007
- Office manager for cable installation company- responsible for scheduling and resource management
- Interviewed and hired dispatchers and office personnel
- Responsible for training and coaching of new employees
- Customer service desk lead responsible for consistent policy implementation and ensuring excellent customer service.
Bank Teller/Customer Service Representative
Wells Fargo/Downey Savings
04.1998 - 12.2004
- Accounts receivable window for business clients
- Obtained new account, loan referral goals monthly.
Health Home Aide
Micaela Diaz
01.1992 - 12.1996
- Assisted with bathing, changing clothes, preparing meals, assisting therapy treatments to improve motor and cognitive skills and flexibility, according to doctors instructions.
Education
Diploma -
Lincoln High School
Associate of General Studies -
Antelope Valley Community College
Lancaster, CAAssociate of Arts - Early Childhood Education
Kaplan Online University
Certificate - Massage Therapy
Clarita Career College
Santa Clarita, CA12.2005
Skills
- Sales
- Customer Service Leader
- Positive Attitude
- Time Management
- Data Entry
- Spanish Fluent
- Appointment Scheduling
- File Organization
Certification
- Interior Design Certificate
- Licensed Massage Therapist
Additionalinformation - Skillsandtraining
- Bilingual
- Data Entry
- Microsoft Office
- Honest and Dependable
- Efficient and organized
- Caring and compassionate with others
Personal Information
Title: Customer Service Specialist, Home Health Aid Care, Massage Therapist
Organizing
I am continually looking for new and improved ways to organize my home, my personal and social life. I strongly believe that "less is more" in life.
Timeline
Home Sales Office Assistant
Bloomfield Homes
01.2021 - Current
Medical Pre Authorization Consultant
Burks Medical Consulting
01.2019 - 01.2020
Sales/Designer Consultant
Bassett Furniture
05.2018 - 12.2018
Casualty and Property Insurance Broker-Agent
Freeway Insurance
01.2009 - 12.2009
Management/Supervisor
CABLING SOLUTIONS, INC
01.2007 - 12.2007
Massage Therapist - Independent Contractor
Atelier Salon and Spa/Jc Penny Salon/Mind Body n Soul
12.2005 - 01.2008
Bank Teller/Customer Service Representative
Wells Fargo/Downey Savings
04.1998 - 12.2004
Customer Service Representative
A Royal Suites/Ashley Furniture/Sears/Walmart
01.1998 - 05.2018
Health Home Aide
Micaela Diaz
01.1992 - 12.1996
Diploma -
Lincoln High School
Associate of General Studies -
Antelope Valley Community College
Associate of Arts - Early Childhood Education
Kaplan Online University
Certificate - Massage Therapy
Clarita Career College
- Interior Design Certificate
- Licensed Massage Therapist
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