Leticia Brito
Las Vegas,NV
Summary
Adept at schedule management and patient coordination, significantly enhanced customer satisfaction and operational efficiency at Texas Health Resources. Leveraging strong computer skills and a keen attention to detail, successfully reduced scheduling conflicts and improved resource allocation, demonstrating a robust work ethic and exceptional multitasking abilities.
Overview
12
12
years of professional experience
Work History
Bi-lingual Scheduler
US Radiology Specialists
09.2022 - 03.2023
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Case Manager
FEMA
08.2021 - 08.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
Medical Front Office Receptionist
Texas Health Resources
10.2017 - 07.2021
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Supported office staff and operational requirements with administrative tasks.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Experience using EPIC, Soft, Centricity, Flowcast and Allscript systems.
- Collected copays, deductible, coinsurance, and Non billables.
- Completed clerical duties and tasks for clinic administration.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Increased privacy compliance by strictly adhering to HIPAA regulations when handling sensitive patient information both digitally and physically.
- Transcribed phone messages and relayed to appropriate personnel.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
Medical Front Office Coordinator
Texas Health Resources
05.2016 - 02.2017
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Ensured adequate inventory levels of office supplies by regularly monitoring stock levels and placing orders as needed.
- Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Medical Front Office Coordinator
Texas Health Resources
11.2015 - 03.2016
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
Front Office Manager/Appointment Scheduler
Apex Physical Medicine
04.2013 - 09.2014
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Created, prepared, and delivered reports to various departments.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Worked on our facebook calls and intakes for back pain, diabetes, and thyroid.
- Provided information about available products and services, membership details, and purchase advantages.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Implemented upselling techniques to increase revenue and move product.
Medical Front Office Coordinator
Texas Neuro Spine
02.2011 - 01.2013
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Worked with Work comp case worker and patients to provide the best care possible.
- Explained surgeries and translated for our Spanish speaking patients.
- Conducted thorough insurance verifications for accurate billing and reduced claim denials.
Education
NCT -
Advanced X-ray Training Institute
Garland, TX12.2013
GED -
Garland High School
Garland, TX12.2011
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Medical Billing
- Patient Registration
- Multi-line phone proficiency
- Excel spreadsheets
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Bi-lingual Scheduler
US Radiology Specialists
09.2022 - 03.2023
Case Manager
FEMA
08.2021 - 08.2022
Medical Front Office Receptionist
Texas Health Resources
10.2017 - 07.2021
Medical Front Office Coordinator
Texas Health Resources
05.2016 - 02.2017
Medical Front Office Coordinator
Texas Health Resources
11.2015 - 03.2016
Front Office Manager/Appointment Scheduler
Apex Physical Medicine
04.2013 - 09.2014
Medical Front Office Coordinator
Texas Neuro Spine
02.2011 - 01.2013
NCT -
Advanced X-ray Training Institute
GED -
Garland High School
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